talk is cheap. What?! Register HERE General Chat This forum is for general topics and chat type threads. Before that she was chief executive and chairman of IAG Cargo, a position she held for four years during which time she expanded the organisations digital capability and strengthened customer focus. Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. When you call BA to use your Avios flight voucher it is almost impossible to get through, hence in the end you just give up and pay the cash online. Before joining the Group she held different positions in Yell, Telefnica Group and Imperial Chemical Industries. Strangely though we received emails a day or so ago alerting us to our return flight on the oringinal booking reference! Club Kitchen virtually empty after 20 mins into flight observed. Lets not forget that BA operates in an almost uniquely competitive environment. I sincerely hope his trip back will be better! Even if there was just a form you filled in for non-urgent enquiries, it would be a start. Its Now Official: Qatar Airways Orders 100 Boeing Aircraft, The 777X Freighter Begins & More Confidence for the MAX, Ryanair Narrows Q3 Net Loss, Expects FY22 Loss Within Wider Than Normal Range, Major growth for Saudi region with bulk orders for Boeing 787-9 Dreamliners, UKs newest cargo airline One Air launches with B747 freighter, Virgin Atlantic To Relaunch Shanghai Flights Next Week, Vanessa Hudson to replace Alan Joyce as Qantas CEO. Between 2003 and 2012 he carried out directing positions for several departments at Grupo Uralita. She is a qualified Solicitor. The same meal both ways. The company took my money! I do, however, appreciate his honesty and acknowledgment that things could be better which is rare from a CEO. I think someone needs to tell BA that the Middle Eastern mid haul routes are not in Europe so why are they operating them as short haul European services? They just dont have a clue and like many senior managers in most organisations they have lost complete connection to the people using their products. He was appointed LEVEL chief executive in September 2019 and was previously chief executive of Iberia Express for six years. When Tom Stevens, in response to a question about Willie Walshs comments about IAG splitting BA off from the group (probably out of context) said that Willie had no insider knowledge of BA or IAG which was a ludicrously stupid thing to say of the man who led BA for years and was instrumental in the formation of IAG. Head of Strategy and Business Plan @ British Airways CEO Aer Lingus @ Aer Lingus Area General Manager Americas @ British Airways Finance Director BA World Cargo @ British Airways Financial Controller Airline Partnerships @ British Airways CEO British Airways @ British Airways Director Fleet Network & Alliances @ British Airways Finance Manager @ British Airways Area Finance Manager Asia Pacific @ British Airways Finance Business Partner Strategy & Business Units @ British Airways, Extraversion (E), Intuition (N), Thinking (T), Judging (J), There's 74% chance that Sean Doyle is seeking for new opportunities, Principal Software Testing Consultant at Testhouse What an experience. Before the pandemic, I used to forgive BA for not having the greatest business or first class compared to other airlines because you could get decent deals in sales or booking far ahead. (for sending copies of documents or receipts) Please do not send multiple faxes for the same enquiry, as this can slow down response times. Ive Gold status and like you, Ive stayed loyal and forgiven a lot of bad practice in the name of Covid (including warm white wine in a paper coffee cup travelling first from Barbados). The club section was 14 rows and full in each direction but both ways there were catering issues. I was once a BA employee back in the 1990s. So it was my choice to fly BA, support the airline and enjoy the benefits of being a Gold Card holder. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. Alnylam Pharmaceuticals, Director, Upstream Business Development at NextEra Energy Resources The menus seem to consist of what I would think of pub grub. We flew WTP to Texas last week, main meal was chicken tikka masala with no cheese course. Copyright 2021 - 2022 AviationSource LTD. All Rights Reserved. British Airways employs 26,623 employees. Vialog, VP Marketing and Cloud Cost Strategy at RightScale Working on a new baggage tracing system, allowing you to track your bag via your phone throughout your journey. A few years I would have blindly booked BA, even if more expensive. The chance just before Christmas to allow online changes show that the IT can be used to ease burden on call centre staff for customers who dont have all the time in the world. million verified professionals across 35 million companies. Of 13 seats in front of J (all full) only 1 passenger had their door (partially) closed. has for us been outstanding still. British Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GBhttps://www.britishairways.com, Main: +44 20 8738 5050 Customer Service: (312) 843-5794Toll Free: (800) 247-9297. They have wasted their legacy and headstart from Lord King and Colin Marshall. I dont think I have ever seen so many replies to an article on here !! Like many Im very loyal to BA but seriously frustrated with call centre wait times. Mon 12 Oct 2020 at 04:04. # Cost of flights. BA, get your act together, youre haemorrhaging premium customer by charging premium prices, and youre no way near giving a premium service. There will always be critics whatever the airline tries to do. Quite often they were nearly double the price of Qatar out of LHR not ex EU. Experience British Airways 18 years 10 months Assistant to the Chairman &. It would be nice to think their service will be improved. For me, 2022 is the year were finally able to rebuild and re-energise our airline. Theyll take a while but they do get back to you eventually. To say the experience of flying business in Emirates is a level above BA would be an understatement. The one area that I think they are doing well in is the wine and drinks in Club Europe and First. Lynne is a non-executive director of Ofgem, the UK energy regulator. They gave me effective medication and kept checking on me afterwards. Yes the double tier points offer has been a bit of a disaster. Here are my thoughts on what he addressed: Yes, these are pretty shocking. [1] [2] He earned a bachelor's degree from University College Cork (UCC), [1] before going on to train as a management accountant. I am feeling very let down and disillusioned by this experience today. In addition to overseeing Network and Alliances, Sean has acted as Chairman of BA's London City subsidiary BA CityFlyer and oversaw the airlines operations at London Gatwick. Reveal After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. From travel apps to testing, behind the scenes we have been working tirelessly to make sure that British Airways continues to be the airline you can trust. The email listed out many details on how they would look to fix flaws and issues that had been highlighted inside of the airline during the pandemic with one of the major focuses being on the customer support phone lines. Forbes contributor. The turnout of the crew was dreadful sloppily dressed and whist hanging around the airport on arrival with blouses hanging out, cravats askew, an Aeroflot crew walked past them fresh from landing looking well groomed, smartly dressed, with heads held high the contrast was shocking. One of whom seems to be so flush with cash that it is bidding for a European competitor less than 12 months after being baled out by its government. Cairo in BA business is a five hour flight in an economy seat with no inflight entertainment and a small meal. Not rocket science to sort out a call centre. He came back and said product poor, people meh. Also cabin crew, you are attracting a following. In spite of all of this, yes it still has to do much better. Mainly becasue it culd be great and it could be bad or it will more likley ust be indifferent and nothing to truly enjoy and be thrilled by. But the crew were excellent. One word. Got a flight to Vancouver booked for the summer, paid a big price and theyve just changed the plane from new club suites to old club worldreally annoyed. Be Sure To Check out our 24 Live blog for Live and accurate Coverage of the Airshow! Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania. I am not expecting anything much. Lorem ipsum dolor sit, amet consectetur adipisicing elit. They all stood waiting between the gate staff and the airbridge for 10 minutes, as the aircraft wasnt quite ready! Sean Doyle. All in all, please insert some slickness and indeed pride back into your cabin service these crews are lucky to be still employed by what used to be a world-beating brand and defintely address the quality and section of the product BA is already been well-overtaken by many other carriers to claim the epithet of The Worlds Favourite carrier (notably Qatar Airways, Air France, Singapore Airlines to name but two) and we do not want to see UKs supposed National Carrier being seen as slowly descending to that of a budget carrier (and certainly not at the high fares they are charging!). It actually doesnt involve that much expenditure . Shambles! BritishAirways Customer Relations 11 West 42nd Street 24 th Floor New York, NY 10036, Primary ContactCalum Laming Chief Customer OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Secondary ContactIan Blackman VP Airports East USA, Latin America and the CaribbeanBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Rene de Groot Chief Operating OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB[emailprotected], Chief ExecutiveSean DoyleChief Executive OfficerBritish Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GB011 44 20 8738 5050 [emailprotected]. The food is definitely an issue and Im pleased to see Sean mention this. There was a consistency with both the onboard experience, and the lounge experience which was refreshing, something I miss with BA where it is very hit or miss at the moment. Ive now got super experienced crew that want to work in Club/First and are now in Traveller and inexperienced crew working in the premium cabins. Other executives include Rebecca Napier, CFO, Executive Director & Board Director; Calum Laming, Chief Customer Officer and 5 others. Seems to me BA are light years away from matching the service and quality of their competitors . CEO British airways email address Notices Join in and register on theDIBB You will need to register before you can post: click the register link below to proceed. I hope that in the coming months youll notice a significant move towards a better BA, driven by our people to deliver a better experience for you, our most loyal customers. For our next trip we had paid extra for a club suite seat, its already been downgraded to an old seat.. A fascinating read of comments. When full service comes back, look towards 3 hours to complete it because of the number of new people joining, the ridiculous new system of allocating working positions meaning that people will be working in club who havent been there in months and slow with the product and the fact we have to hand run everything. Prior to joining IAG, Julio was Managing Director of NIKI Luftfahrt in Austria, Chief Commercial Officer of Airberlin in Germany and Chief Commercial Officer of Vueling Airlines in Spain holding further senior roles there from 2006. FAA allocates university grants to tackle aircraft noise, 110 Ryanair Flights Cancelled Due to France ATC Strikes, Canadian Budget Leaves IATA Disappointed with Future Outlook, Ryanair Flight Suffers Burst Tyre in Dublin Airport. The one tray option in Club is also grating. Having already had a flight last month to Phuket travelling with Qatar airways, it makes me realise just how far behind BA have become as an airline. Tctico Group S.A.S. There is no element of luxury or premium to most of the meals. BA is not and is unlikely to be a premium airline again its not the same as it was 10 years ago. However with these aircraft now back in the British Airways active fleet for the foreseeable future, we could be witnessing the final draw of light on double-decker aircraft not just for British Airways but also globally with aircraft such as the Boeing 777X and Airbus A350-1000 being the next generation. People happily criticise BA for its poor industrial relations and are happy to fly Qatar Airways where they dont exist and LGBT+ rights are ignored. He has undertaken various financial, strategy, and alliance roles. Unlike any other airline in Europe it has a very effective domestic long haul competitor on all its most important routes and unlike the Middle East carriers, it has to make money and receives no covert support for its Government/owners. Although I have serious doubts about his abiiities to return BA to a true premium service given where hes starting from, I wish him good luck and will watch with interest from the safety of an alternative airline. Will we get our case back? Complete shambles of an organisation. If you need help with any problem,please contact us through this form. There are a few things they could do straight away, starting by doing away with the unbelievable charges for anyone booking Club Europe/World, (without status), for choosing a seat I cannot understand why they cant just bake the cost of this into the overall booking truly, who is going to notice 250 on a circa 4k booking, to also sit in some of the oldest Biz Class seats in modern aviation appreciating there is a slow refurb of the fleet? The Covid hiatus, with many planes taken out of service, presented the airline with an unprecedented chance to catch up and speed up the introduction of Club Suites across all the remaining planes. UK blog on how to travel in luxury for less. Use this form to log in to your account or to create an account for the British Airways executive club. In 2012 Marco took the responsibility first as Sales & Distribution Director and then as Chief Strategy & Network Officer at Alitalia. As often the case with these things action speak louder than words we will see if these words translate into real world changes in a meaningful way. Whereas BA is switching to a new phone system. A very focussed course for all. Many of you have made personal sacrifices which means you have been unable to make important journeys to see family and friends and visit the places you love. Mixed fleet crew were above average for mixed fleet apart from one surly old woman who clearly wanted to be anywhere but at work!! In 2001 he was appointed as General Manager for Central Europe. Their smiles and their enthusiasm to get back to doing what they do best, serving you, is very real. our privacy policy and advertising disclosure here. Priority bags out last both outbound and return, one tray service of mediocre economy food and a lack of proactive cabin service. We know that for many months now weve been asking you to be patient with us. I really wish Sean Doyle all success in turning around this former wonderful airline after the ravages of the previous management -he worked magic with Aer Lungs and lets hope he and his team does the same for BA I think we are all with him if we can start seeing signs of some consistent improvement both in quality and attitude I wish him well!! I wont believe any more words and Ill continue to fly BA only when I dont have an alternative until such time as I see changes that make me think they are a better choice for my travels than the airlines I currently use A3, TK, QR, SQ, NH and AC in the main. No credit card required. he missed out 'without spending any money'. Only went via there because I couldnt do what I needed to do online, didnt have the time to repeatedly call, be cut off or sit on hold for hours this, combined, is something Sean ought to be really investing in to fixing frankly, their book with confidence policy is actually the opposite for me I worry what happens when something actually goes wrong, and you have very few means to communicate with them rapidly. Trying to get through to BA Holidays by phone is actually totally impossible. Ive been dedicated to BA for circa twenty-five years. Earlier in her career she worked at the DuPont company and in private practice at Baker McKenzie. I have a medical condition so must have only gluten free food. He is a graduate of University College Cork and is an associate of the Chartered Institute of Management Accountants. Thread Tools Search this Thread Display Modes Previous Thread | Next Thread Forum Jump To be frank, weve been moving from one set of restrictions to another and the amount of change weve been dealing with over the past couple of years from week to week has been relentless. Sean says they are recruiting more staff but for me, this misses the issue. Choices of food and wine run out before they get to you. British Airways CEO Email Address | Sean Doyle Contact You can write to sean.doyle@ba.com or seanl.doyle@ba.com to contact the British Airways's top boss. British Airways boss Sean Doyle pledged on Friday to rebuild relations with customers and staff and restore the airline's reputation for premium service as the industry recovers from the. ???? Contact over 250M professionals instantly by email or phone. In sadness. Arrived at Terminal 5 but nobody could be bothered to put our luggage on the carousel. Up to 5 Do I have to pay this service bill? This year will be a test. Spot on when you say While the majority of the food has tasted OK, it reeks of cheapness. BA staff just couldnt be bothered and couldnt have been less helpful if they tried. There was no menu and I was just shown a scrappy photocopy paper of the panini which when it came was pretty disgusting processed cheese on dry bread with a slice of tomato accompanied by a packet of crisps and some none descript chocolate desert. Get Contact Info for All Departments. He graduated from Staffordshire Polytechnic with a BSc (Hons) in Information Systems and is a Fellow of the British Computer Society. No choice in what is provided except that it is gluten free. LONDON Yesterday, British Airways CEO Sean Doyle signed and wrote an email to all BA customers promising them a better airline in the new post-COVID-19 era. A message from our Chairman and CEO, Sean Doyle | British Airways A message from our Chairman and CEO, Sean Doyle Published: 17 May, 2021 Dear Customer, We recently received welcome news from the UK Government giving us clearance for take-off once more from today. There is no reason why this Avios service cannot be added to their online system, sadly this is a deliberate rather than an IT issue. The biggest issue for me is the service from the staff. She was also chairman of BA CityFlyer. I wish them well, but if I have to spend high to fly them, Id rather choose a competitor where the value for money is better. Let us know your thoughts in the comments below. Book through GTC to receive extra perks on your booking at no additional cost. Chief People, Corporate Affairs and Sustainability Officer. BA has a mountain to climb, Better posting on BAs Facebook page. I believe that it will and we can be proud of our National airline again. Champagne travel on a Prosecco budget. This is not happening just at BA though, there are a lot of other companies using the same excuse and swinging the lead. at {{ userNotificationState.getAlertCount('bell') }}. She previously worked at GSK Plc for over four years in a variety of senior roles and more recently as Senior Vice President, Legal Head Group Transformation and Separation. We booked a BA holiday and the GLA-LGW connecting leg was cancelled 2 weeks before we were due to travel. Just fly with Qatar Airways in economy and even better in business to see how it should be done. Can I get my 173,116 Chase Ultimate Rewards points refunded? But it just seems that everything has taken such a battering over recent years that it will be impossible to come back from it and to regain that premium label that the airline wants to achieve again. They claim they offer a premium meal in the sky, but to be frank, the Full English still has no bacon, and it is basically scrambled eggs and a few mushrooms. #avgeek #luxurytravel #miles #luxuryhotel. Did we mention it's free? Its now better flying Egyptair! In the addition to the Club Suite rollout onto the whole fleet, Sean Doyle mentioned in the email that British Airways would focus on ensuring it can reach an economical and sustainable future. Completely agree re worry about needing to contact and not being able to. # Food. 7 hours later we were served a one slice of bread coronation chicken sandwich and a small kitkat served in an enormous brown paper bag. (business & personal). British Airways CEO, Sean Doyle, in Keynote Speech 2,437 views Oct 19, 2020 Like Dislike Share Save FinalCall.travel 302 subscribers New CEO, Sean Doyle, delivers his first keynote. Trying a different option they are too busy to take the call not even an option to hold. Our teams across the airline have been through a lot, and I am looking at what we need to do to recognise and reward the people we know make a difference to your journey, and ensure they have everything they need to feel empowered to do the right thing by you every single day. at Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. We have numerous flights booked, lots of them in Club World. Every time I fly with BA these days I question why but theyve got me cornered by status and vouchers. Management Consultant I Board Member I Board Committee Member, Director-Sales Marketing at Vana, Dehradun, India, Performance Engineer | Senior Enterprise Technical Architect | TOGAF 9.2 Certified, HR Business Partner at Wargaming Oddly I didnt get an email and I have been a loyal client for 30 years. They could bring back all the pre-pandemic online options, convert all old vouchers that cant be used online into e-vouchers. Youll also connect with other readers who want to make the world a better place. Meanwhile, euro travellers were asked to remain cosily seated. Agree completely Michele; he has a huge challenge with repositioning BA to being a credible premium brand. ), and a no-choice dessert that was a bit like something you would serve at a kids party. Claire Bentley has been the Managing Director of British Airways Holidays since 2001. . Consumer Alert: Good luck getting those fees back! Using vouchers is far from simple and I have had to challenge for two of them because they short changed me. CEO Sean Doyle reportedly said in a recorded message to staff in March that passengers were "rightly fed up" with BA's issues, but he added that there were no quick fixes, and likened . She graduated from Fundao Getlio Vargas in Business management. Input your search keywords and press Enter. In fact no choice of main as we were seat 15 theyd run out of one option already. Just returned from a trip to the Maldives, our First back Club World.
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