You need a valid ticket to travel on Eurostar, 3. Eurostar, wi-fi terms and conditions | Eurostar It is your responsibility shortly before you travel to check for any changes to the timings for your train. 22. 58. 0000006716 00000 n Trip cancellation cover for Single Trip policies begins from the issue date shown on your policy confirmation. 2023 Eurostar International Ltd. All Rights Reserved. 0000118903 00000 n 0000132937 00000 n It's never good buying cancelation policy from the party who actually supplies your tickets. If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. Such circumstances shall include, but shall not be limited to severe weather conditions, fire, flood, earthquake, riots, industrial dispute, acts of God, supervening legislation or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution. 0000222076 00000 n If you are normally confined to a wheelchair but do not declare this at the time of booking and do not reserve a seat in the special areas provided, you may be refused access to the train. 0000197925 00000 n If you wish to use the promotional code for a child they will be required to travel at the adult rate. 0000155764 00000 n 0000022320 00000 n Dangerous sporting equipment (seesporting equipmentsection). Advance BookingsWe can accept requests for group reservations up to 330 days in advance. *Terms and conditionsapply, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). Eurostar International Limited, Registered address Times House, Bravingtons Walk, London, N1 9AW, Registered No. No alterations, refunds or exchanges will be permitted once the reservation has been accepted. Finding flights with Eurostar: FAQs . Single trip cover can be purchased for trips up to 185 days. To the extent permitted by law, any disputes arising from your use of this website or any information contained in it shall be governed by English law and the Courts of England and Wales shall have exclusive jurisdiction. Home | Eurostar Help Centre 0000151684 00000 n 0000201816 00000 n Please check tickets and change at the time of issueAt the time you purchase a ticket, you should ensure that it is for the journey you wanted and that, if applicable, you have received the correct change. 17. 0000211705 00000 n Ticket gatesBefore boarding a Eurostar train, you must check-in at the automatic gates or with a member of staff atthe dedicated booths or if necessary via ticket checks at boarding. 0000039005 00000 n 0000204939 00000 n When booking your journey you shall ensure that you allow sufficient time for any such transfer to comply with the Eurostar ticket gate time limit in accordance with clause 18. If a Eurostar cancellation or delay means you are going to miss your onward journey then Eurostar will help you with your additional expenses. This is the version of our website addressed to speakers of English in United Kingdom. Any reference in these Conditions of Carriage to a ticket includes a paper ticket and an electronic ticket unless specifically stated otherwise. These will be confirmed on your policy confirmation once the policy is purchased. Note that this list is not exhaustive; passengers will not be allowed to keep articles with them on the journey if the item is inherently dangerous, is likely to cause property damage, or if there is reason to suspect the article may be used to commit an act of violence or threat. What happens if Eurostar cancels my train? The expiry date of your e-voucher is the deadline for redeeming it. 0000150980 00000 n (Please note that, as set out in paragraph 39, references to luggage in these Conditions of Carriage refers to luggage and/or its contents). Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000138328 00000 n 0000022228 00000 n Examination and destruction of luggageWe may open and examine the contents of any luggage you leave on our trains or premises (including luggage left unattended), before removing such luggage to a secure place. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. REQUESTING REFUNDS ON TICKETS, TRAIN SERVICE DISRUPTION& PERSONAL INJURY, 34. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. Eurostar cancellation fee - what : r/LegalAdviceUK - Reddit You dont have to travel before the expiry date, simply make your booking by then. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. 0000107648 00000 n Eurostar: Eurostar cancellation insurance - See 96 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. Eurostar cancellation insurance - Eurostar, Paris Traveller Reviews Was this answer helpful? Health Declaration and Health Exclusions also apply to the Cancellation, Curtailment, Emergency medical and Personal Accident sections of cover. In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. We have teamed up with Allianz Global Assistance to provide travel insurance About us . 0000225009 00000 n 0000203483 00000 n 16. 0000258310 00000 n 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. 0000119246 00000 n It's a comprehensive policy, including medical insurance. Therefore you will already have taken out travel insurance anyway, with a reputable insurer, either for this trip or an annual policy. e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. 0000179126 00000 n 50% of the cost of the affected leg as a cash refund. 0000180583 00000 n 12. 0000248639 00000 n 0000335152 00000 n You can then either scan your paperwork and email traveller.care@eurostar.com or you can call 03432 186 186. Call our customer service line on 0371 200 2457. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. 0000213126 00000 n The agreement between you and us. Find separate cover which specifically covers repatriation back to the UK. Group LeaderGroups must have a nominated leader. No, you are only covered if you have your main home in the UK, Channel Islands or the Isle of Man and have not spent more than six months abroad during the year before the policy is issued. 0000258205 00000 n Your policy does not cover all possible events and expenses. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. If the value of your new booking is greater than the value of your e-voucher, you will need to pay the difference. The Conditions of Carriage which apply to your journey are those published at your date of travel. Compensation - Eurostar Help Centre 0000242295 00000 n 0000433531 00000 n 0000107869 00000 n 0000205301 00000 n FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved. You agree to indemnify and hold harmless Eurostar International Limited against all claims, liabilities, losses, damages, costs and expenses incurred or suffered by Eurostar by reason of any breach of the responsibilities set out in paragraphs 8 and/or 9 above. 2.2 Eurostar is providing this service to customers free of charge, and it is intended to support general web browsing activities and use of the trains pre-loaded entertainment content. Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. Eurostar cancellation, travel delay and baggage insurance is typically suitable for travel customers who . Simply go toeurostar.comand find the tickets youd like to book. Only 1 e-voucher can be redeemed against Hotel or Train + Hotel bookings. 0000411048 00000 n In order to use the service, you need to be 18 or older, or be 13 or older and have your parent or guardians consent to this agreement. 0000194828 00000 n Connecting trains in Brussels on the outbound and inbound journey must be taken within 24 hours of arrival in, or departure from, Brussels. Do Naples-Milan trains change direction at Roma Termini? Can I change the name on my booking? Any exchange of Standard or Standard Premier tickets must be made before your scheduled departure time. 0000120843 00000 n Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. No railcard or railpass reductions will be permitted. 0000135369 00000 n You should draw any apparent errors to the attention of our staff or agents at the point of sale where you bought your ticket (or at another point of sale to which we direct you) as soon as possible. They may be used as full or part payment against the cost of:- any Eurostar ticket purchased at the locations shown below; and/or- goods purchased at Eurostar outlets (for a list of these outlets visiteurostar.comor call the Eurostar Contact Centre as shown below).It may only be redeemed in the U.K, in person, at the following locations:- St Pancras International Ticket office- Ebbsfleet International Ticket office- Ashford International Ticket officeor by phone through Eurostars Contact Centre on 03448 224 777**.This voucher is not refundable or exchangeable for any form of cash or credit alternative other than described above.It will not be accepted if it has been damaged, defaced or spoiled or has been tampered with or altered in any way.Eurostar International Limited shall not be liable to any person in the event of a Eurostar gift voucher being stolen, damaged or lost, regardless of whether it has been used.Conditions of Carriage and fare terms apply for travel on Eurostar. 0000123833 00000 n 0000161434 00000 n 26. Can I cancel and get a refund online? Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations and speed restrictions may be applied to your access. 0000142286 00000 n Eurostar Cancellation and Possessions Insurance is underwritten by AGA International SA and is administered in the UK by Allianz Global Assistance. 0000119076 00000 n Your request for an e-voucher must be submitted at least 7 days before the departure time on your outbound travel date. CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? e-voucher requests need to be submitted no later than 60 daysafter your initial outbound travel date through Manage Your Booking. 0000159392 00000 n To the extent permitted by English law, and excluding liability for death and personal injury, neither Eurostar International Limited nor any Eurostar distributor company shall be liable to any person for any damage whatsoever including any direct, indirect or consequential loss whatsoever which may arise from the use of this website or any of the information contained in this website or from any access to any other material on the internet via links from this website. 10. 6. Unless agreed otherwise, English law will apply and all communications and documentation in relation to Eurostar Travel Insurance will be in English. 2. You must observeand follow any other processes and procedures to protect the health and wellbeing of our customers and colleagues that are notified to you from time to time. 0000164350 00000 n Where there are changes in the published train times after you purchase your ticket but before your date of travel: (i) you may decide not to travel, in which case you would only be entitled to a refund if permitted in accordance with paragraph 31; or (ii) subject to availability, you may be able to exchange your ticket for a different Eurostar train service in the same class of travel as stated on your original ticket. 0000246095 00000 n 0000163421 00000 n After booking, any remaining value will stay on the e-voucher to be used before its expiry date (this cannot be refunded). 0000158647 00000 n 0000136296 00000 n Any child with a child ticket may take one bag which does not exceed 85cm in length and one small piece of hand luggage. 23. 2. Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. 0000139184 00000 n 26. Make sure you comply with the ticket gate closureand boarding time. 0000249769 00000 n Where child fares are booked separately to the promotional tickets, there is no guarantee that separately booked tickets can be seated together. For customers outside the UK, call 44 (0)1233 617 575. 0000118726 00000 n 20. 75% of the cost of the affected leg as a Eurostar e-voucher. 13. 11. With Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with everything from lost passports to finding medical care. Anyone with experience of Eurostar Travel insurance? FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. Travel insurance with Allianz | Eurostar 0000131085 00000 n Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . The following is intended to provide you with general information only. Instead of Eurostar's online form, you'll need to call or email them to request a refund. 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. 0000194103 00000 n 0000208173 00000 n 0000183486 00000 n Conditions of carriage | Eurostar No, e-vouchers can only be used to book Eurostar tickets at . 0000123095 00000 n 0000248012 00000 n 0000148422 00000 n 0000198664 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. 5.2 You agree that, except for death and personal injury arising from the negligence of Eurostar, we shall not be liable in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatsoever arising from or in connection with the service, including without limitation damage for loss of business, loss of profits or revenue, business interruption, loss of business information, loss of the use of the service, loss of goods, loss of contracts, loss or corruption or information or data or any other direct or indirect pecuniary loss (even where we have been advised of the possibility of such loss or damage). Exchanges and refunds | Eurostar 15. Unless agreed otherwise, English law will apply and all communications and documentation in relation to this policy will be in English. Please note fencing swords can be carried as permitted luggage provided they are in a protective case. Allianz Eurostar Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. where claim forms can be obtained immediately via email or by downloading from the site. Click here if your service is cancelled and you need further info including how to request a refund. Please keep your ticket ready to show or hand over. 0000156468 00000 n 0000021274 00000 n Eurostar train tickets can be printed at home using the Print-at-home facility onwww.eurostar.com. 0000310713 00000 n This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. Air ambulances are covered within the country (say you break a leg on top of a mountain, the repatriation of you into the nearest hospital is covered). Data ProtectionEurostar International Limited will retain details provided to us by you in accordance with our privacy policy which is available onwww.eurostar.com. AWP Assistance UK Limited FCA registration number is 311909. Eurostar cancellation insurance - Review of Eurostar, Paris, France 0000217870 00000 n 0000153319 00000 n You can reach them by calling the, Write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham, TW13 9EE or. You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. 61. Do not collect email addresses or other personal details or use the service to send spam. 0000165804 00000 n Eurostar will not be responsible for any passengers failure to comply with the above requirements. ), If you need to postpone your trip for any other reason,you can reschedule for a later date with our flexible tickets. 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. Hopefully this is posted in the correct section of the forum. 0000213481 00000 n Meanwhile you're waiting and not getting any money or any action undertaken. 3. 0000285920 00000 n Once the bookings have been confirmed, reservations may not be changed. You're entitled to the same amount of care for the same price (which your insurance covers) as a local. For terms and conditions for eVouchers and Paper Gift Vouchers please scroll down. Charges/Liability for lost propertyWe may make a reasonable charge for the return of lost or unclaimed luggage or other lost property to the owner, depending upon the type of article and the period during which we have held it before it is claimed. Please read the policy wording carefully to ensure you have the cover you need. Get a Cash refund. You have a European Health Insurance Card right? Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000135773 00000 n 50% of the cost of the affected leg as a cash refund. 0000217137 00000 n 0000144524 00000 n 0000018191 00000 n We have no other duty or liability to you. 0000135201 00000 n The promotional code may only be used at the Eurostar website,www.eurostar.comtowards the purchase of tickets for Eurostar train services. In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage. Eurostar does not guarantee the security of the service and that unauthorized third parties may access your computer or files or otherwise monitor your connection. 0000039399 00000 n If the ticket authorises use of the trains of more than one railway operating company, it evidences a separate contract between you and each of those railway operating companies for each relevant railway service it provides or, where the conditions of carriage of the relevant railway operating companies so specify, a contract for successive railway services operated by one or several railway operating companies. Make sure that you check the times for your train prior to travelThe train time displayed on your ticket or in our timetables may change between the date you purchase your ticket and the date you actually travel, for example due to engineering works or other incidents. 0000127538 00000 n Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). petrol, methylated spirits, paint thinners. 0000174561 00000 n Eurostar: your rights if your train is delayed or cancelled - are you DOES IT MATTER WHO I BOOK MY TRAVEL ARRANGEMENTS THROUGH? For annual multi trip policies, insurance is available to persons up to and including 64 years old at the start date of the policy. Eurostar International Limited cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. We will not amend these Conditions of Carriage with retroactive effect following your date of travel. Make sure that you are on the correct train and that you get on and off at the correct stationYou are responsible for making sure that you come to the correct Eurostar departure station, join the correct train and that you get off at the correct station, all as stated on your ticket. Links to this website shall not be setup without the written consent of Eurostar International Limited. 0000131305 00000 n 0000140080 00000 n There will be interruptions to access to the internet via service when the train passes through tunnels and other features that block the signals to and from the local transmitters and receivers. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-96702029', '');}, 'log_autolink_impression');airplane - very unlikely of course but also hugely expensive. 0000144744 00000 n Conflicting labels should be removed or obliterated. 0000172310 00000 n Eurostar: Eurostar cancellation insurance - See 105 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. Anything thats inherently dangerous or that could be used to commit an act of violence or threat will not be allowed.If our security teams have any concerns about an item that they believe might represent a risk, Eurostarreserves the right to remove or refuse that item. 0000208363 00000 n Yes, if you live in the UK. 52. 0000145106 00000 n In order to qualify for the promotional code discount, you must be aged 18 years or over at the time of purchasing your Eurostar train ticket. (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. 0000190953 00000 n 0000250569 00000 n 0000216381 00000 n If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 0000161061 00000 n 0000310568 00000 n 0000444982 00000 n In addition, we may be obliged to make personal data available to authorised UKor EUforeign authorities in accordance with applicable law and regulations, notably for the purposes of the prevention, detection, defence and prosecution of crime, security and counter-terrorism. 0000264750 00000 n Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. 0000249382 00000 n Sometimes things go wrong and our trains are delayed or cancelled. Important - COVID 19: If you are considering the purchase of a travel insurance policy, please make sure you carefully review the Terms and Conditions as well as any additional information provided, so that you will have a clear understanding of what is covered under the policy and what is not covered. 27. Compliance with Eurostars Instructions, Customs and Security Requirements and behaviour at our premises and on-boardYou shall not prevent our staff or agents from performing their duties and must follow all of the instructions given by our staff or agents, the station managers staff and the infrastructure managers staff. 60-119 minutes. . Eurostar cancellation fees MoneySavingExpert Forum
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