Since Footasylum doesn't have a customer service number I had to text them. You have disabled javascript in your browser, please enable. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. When you purchase through links on our site, we may earn an affiliate commission. Leave this blank if you'd like to publish your review anonymously. They sent me trainers in a damaged box. For full terms and conditions see here. Companies can ask for reviews via automatic invitations. Suggested companies are based on peoples browsing tendencies. Full price items only. 28 Feb. Up to 60% off at Footasylum during the half term sale. Over 90 off RRP. Price was unbelievable for what I got! We spoke to Footasylum's senior leaders . Hey Karl!Thanks for taking the time to leave us a review. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Perfect from start to finish. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. AVOID THIS COMPANY!!!! If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. 20%. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. Great to hear that the parcel arrived so quickly. very helpful as Liverpool didnt answer the phone. Footasylum. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Delivery to Australia was super cheap and very very fast! Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Date of experience: January 04, 2023. All students enjoy 10% off at Footasylum. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Accurate And Undamaged Orders. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! If valid, the page will refresh and your total will be updated accordingly. Suggested companies are based on peoples browsing tendencies. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Ends: Mon 6 Mar 2023. Great sale and super quick on delivery. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Keep up the good work Terry!Thanks so much.Tanya. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . Just noticed that the box they have sent them in isn't for the correct trainers. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Email and text communication was prompt and efficient. * One or more of these files was not uploaded due to an invalid file type. Ordered and paid on 10th December my daughter's Xmas present. 1. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. UK Returns Free return by our courier service. Thank you so much. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Heres how it works. Great to hear that the parcel arrived so quickly. We use dedicated people and clever technology to safeguard our platform. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Read Customer Service Reviews of www.footasylum.com - Trustpilot Email and text communication was prompt and efficient. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Average Delivery Time. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Also it was delivered to Republic of Ireland avoiding customs charges. My son lost out on his Christmas presents as a result. T3 is part of Future US Inc, an international media group and leading digital publisher. Companies can ask for reviews via automatic invitations. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Would you like to add a photos or videos? Unable to get in touch with anyone from customer service to resolve issue. Which are the instant chat and the WhatsApp!! Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Once Footasylum has received and inspected your order, a refund will be issued. The lines are open from08:30 - 19:00. Stay ahead of the game with the latest trainers and clothing from Footasylum. You will receive a verification email shortly. Check out what 59,340 people have written so far, and share your own experience. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Manners cost nothing. We hope to see you shopping with us very soon. Wow! My son lost out on his Christmas presents as a result. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Will not use again. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. By using a. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Companies can ask for reviews via automatic invitations. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Discount. Footasylum has collected 369 reviews with an average score of 1.86. . - Anonymous, posted 4 months ago The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Ordered some trainers at 10.30pm amd paid for next day delivery. I was taught to value customers, no matter what job I was in. To break them up politely to ask for helpit was like I had sowrn at them. Purchased 2 pairs of Salomon trainers in different sizes. Difficult, posted 2 weeks ago Extremely moody.I've never seen such self absorbed people. Ordered standard delivery, was dispatched the next day & arrived the day after. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. They were dispatched quickly and delivered within a few days to Northern Ireland. Take care!Thanks,Rebekah. Order placed Sunday afternoon and delivered Monday afternoon. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. We also ensure all reviews are published without moderation. Read Customer Service Reviews of footasylum.uk - Trustpilot Make sure your order is unused and in original packaging and labels. Thanks,Rebekah. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! They have sent them back to me and are refusing a refund. In real life, they are dull, boring and have no character at all. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet!
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