An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. No, we cannot refund the additional charge for the Refundable tickets. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am We are the ticketing sales agent selling on behalf of promoters and according to their instructions. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Mobile Ticket Delivery can be selected via ticketek.co.nz when accessing from either a PC or smart phone, or ordered through the call centre. <> If you have an issue with tickets purchased through an unofficial agency please return to the point . Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. How do I save my credit or debit card details? What if I need accessible seating? How do I add my mobile tickets to the Ticket Wallet? As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Ticketek Gift Vouchers look just like a regular Ticketek ticket. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. Can I use more than one Ticketek Gift Voucher in the same transaction? Many businesses act as Ticketek Agencies throughout the country. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? 2023 Ticketek Pty Ltd (ABN 92 010 129 110). If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Who is entitled to a concession or child ticket? Ticketek routinely mismanages ticket processing which should be simple. This is just another way of conveniently storing and viewing your mobile tickets. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. There are three delivery options: Note that for general admission events, tickets can not be replaced. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. Request details from Ticketek when booking your ticket. How do I purchase a Ticketek Gift Voucher? I've sent an invitation but some or all of my friends did not receive their emails. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. They will be assigned the seats nearest the original purchaser. ezyTicket - your ticket is emailed to you in PDF format. No, refundable tickets can only be selected during the original purchase. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? The Ticketek app will only use your basic Facebook details to access your Facebook friend list and, if they have also opted to use Friend Spotter, show you which of your friends are at the same event as you and where they are sitting. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. Can I purchase tickets through the mobile site? These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. Some events may have a Family ticket which includes 1 Adult and 1 Junior. If an event is cancelled or postponed you will need to contact Ticketek for a refund. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. What if I enter my Voucher ID incorrectly online? You are responsible for knowing the contact details of all attendees in your group. You may be required to submit to a search of your person and/or possessions before entering the event. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. Tickets will not be issued to persons other than the credit/debit card holder. What if a show is cancelled or postponed? More information relating to mobile ticketing will be communicated in the lead up to the season. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. How do I arrange for a new membership card to be sent out? If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. What are the different types of Ticketek Gift Vouchers? From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Concession and Children's ticket entitlements vary from event to event. Ticketek may charge a reasonable fee for the replacement of tickets. How long are Ticketek Gift Vouchers valid for? Can I delete the details of my saved credit or debit card? If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. How do I access Accessible seating tickets? If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. At this time Ticketek NZ cannot post tickets overseas. Refer to specific details at each venue regarding accessing the stadium/park. Log in to your Ticketek account (Note: This will not be your Crows Membership Account details) 7. You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. If magnified, the display may be blurry. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. Can I use text or download images, photos and videos from the site? How can I find AFL Membership on a match day? Where can I find my AFL Membership number? If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Your confirmation email will include all of your delivery details, plus your customer information. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. The obstruction varies in different venues. The Payment Form will display detailed information on your ticket purchase. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Tickets purchased to General Admission events cannot be refunded should they be lost. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. Check your billing and account details. Have more questions about Ticketek Gift Vouchers? You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). The email account that the message has been sent to is closed. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. I've been invited to purchase held seats by my friend, how many seats can I purchase? Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. Venue/City Box Office - collect tickets when you arrive in New Zealand. You are required to present your credit/debit card and photo I.D. Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Placing seats on hold and redeeming them is limited to online transactions only. How do I subscribe to receive My Ticketek emails and/or SMS? The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. They will be assigned the next two seats along (next to Invitee A). On arrival, simply present your mobile ticket for scanning to gain entry as usual. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". By clicking this link, a web page will be displayed containing your ticket. Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? When purchasing tickets for a particular event you may be limited to a specified number of tickets. We'll now show you the tickets which have been allocated to you based on your selections. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. 4 0 obj For security purposes, you must still enter your password when purchasing or updating your account details. Tickets can be purchased via our website here, or over the phone on 1300 722 515. Your region is identified by your IP address. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. The live event ticketing, data and analytics company will also provide its ticketing technology, CRM, marketing and analytics platform, which will be supported by . A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Can event notifications and location services be turned off from the Ticketek app? % Please note: The My Ticketek member must be the credit/debit card holder when booking tickets online. endobj If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. Reserving a seat is $10.50, with an additional transaction fee for tickets booked through Ticketek. . If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Can I use a device larger than a mobile phone (e.g. If you're not signed in already, you'll be asked to sign in (or register) now. These tickets are released when not required by the promoter and generally given to us to sell to the public. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. When you book online you cannot choose the location of your seat. In most cases, a GA ticket is a standing floor ticket. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Due to extraordinary demand, three-time Grammy Award-winning singer, performer, and international pop icon P!NK has added 3 new stadium shows on her massive Australian tour in February 2024. Can I sell tickets using online auction sites like eBay? You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Do I have to save my credit or debit card details? Ticketek will only mail tickets to the residential address of the credit/debit card holder. 4. Please ask your friend to check their junk mail. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. We will be in contact with you within two business days of receipt of this information. The email may have been filtered by a spam filter. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. General Terms and Conditions The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. However, some events will have unreserved seating where it is first in, best seats. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. How will I know when my content is personalised? You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Why does the app ask to use your current location the first time it's opened? Make sure the backlight on your phone is set nice and bright. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Do I need to add to Passbook to gain entry into the venue? When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? You will need to provide some form of ID so that the staff can access your Ticketek account details. Yes, if you don't log in you will see a selection of national events. Sign In is displayed at the top of the 'My Events' section. Ticketek may not replace tickets where seating is unallocated (general admission tickets).
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