We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Get hired today! Customer Care Representative Tasks. This role requires that qualified candidates must reside in one of the following states: They answer inquiries by phone, e-mail, web chat, or social media. View Job description, benefits and responsibilities. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. * PEOPLE MATTER is one of our company s core values. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Job Details. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. You will be notified during the hiring process which checks are required by the position. 2023 Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Customer Care Representative Human Resources. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language You have reached your maximum number of active job alerts. 26 Alight Customer Care Representative jobs available on Indeed.com. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. Find out if you meet the requirements! Our people are our greatest assets at Alight Solutions because People Matter! The mission of our customer care teams exemplifies the need for humanunderstanding. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers Alight Solutions San Juan is looking for real people, who are passionate about customer care. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Esto te describe? Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. * Bilingual (English/Spanish) is a plus disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. . GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! You can also receive alerts via instant message. At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Our people are our greatest assets at Alight Solutions because People Matter! Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Mid Level * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. Their job is to help ensure customer satisfaction. The mission of our customer care teams exemplifies the need for human understanding. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Cons We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. Full-time $12.50 an hour. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. We want you to join our company with 25 years of industry experience. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Check out our open opportunities below. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Customer Care Representative Greater Toronto Area, Canada. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight Solutions * Initiate new leave cases in our system At Alight, we believe a company's success starts with its people. Customer Service / Guest Services, Part-Time A 401k plan that includes a corporate match. You will Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Customer Care Representative Resume Examples. A Customer Service Representative also handles concerns, complaints, or other issues. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. We strive for Excellence Every Day by collaborating with our clients and colleagues. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. This position supports Alight s benefits administration and HR BPO platform businesses. Location Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. We combine data-driven . Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. * Express yourself in an open and honest manner Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . View Job description, benefits and responsibilities. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. About Alight Solutions Alight is a leading cloud-based human capital technology and services. We are brave in spirit, act decisively, learn quickly and get it done. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Find contacts: direct phone number, email address, work experience. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Alight Easy 1-Click Apply. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Know Your Worth. Travel Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. This may include additional research and ongoing casework. Must be able to work a flexible schedule based upon high call volume needs. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Health insurance is either BCBSIL or Kaiser depending on where you are located. Work-Life Balance Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. We strive for Excellence Every Day by collaborating with our clients and colleagues. Our story. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. The estimated additional pay is $2,234 per year. We learn from one another, champion progress and challenge the status quo. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. We promote healthy lifestyles and flexible work arrangements for our employees. Apply online instantly. Required Skills. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. You can deactivate or delete job alerts by clicking the button below. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. At Alight, we believe a company's success starts with its people. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Location: San Juan, Puerto Rico. Its a permanent virtual customer care representative Job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. You are Ten paid holidays per calendar year (8 fixed and 2 floating). Find the best jobs in the US, apply in 1 click and get a job today! Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Additional pay could include bonus, stock, commission, profit sharing or tips. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Full Job Description. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Try to use specific examples from your work or school history that relate to the question asked. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services.
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