Its why weve led the industry in virtual flex agent services for more than 20 years. Agent Sign-In. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Or you do, but sit & sit with few to no calls? Copyright 2023 Liveops, Inc. All rights reserved. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools. Passwordless. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. Apr 04, 22 (Updated: Sep 19, 22) Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Check the Eligibility requirements and make sure were currently accepting applications in your state. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Its a huge, huge advantage for us, says Myers. Independent Contractor Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Status. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? Reach out to us. Explore more Liveops remote opportunities Retail Support Assist customers with orders, questions, and returns. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Which equals no money! This is critical, says Huckabay. Learn about Liveops Enterprise Solutions Click Here . They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. Universal Login. Its a good company depending on the project you are on. Developer Center. Earning potential. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. By Veronicas pandemic story is unfortunately all too common. Not only did Okta offer Single Sign-On, but also the Okta Integration Network quickly and easily brought all applications and tools together under one umbrella. Everyone else we spoke to claimed they were cloud-based but they weren't. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. No ones done this, Huckabay says. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. No problem. Autonomy. (sales@liveops.com) Press & Media. Best of Antivirus Software. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Login - LiveOps Inc. Earning potential. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Use your email address or username and password to sign into your WebCE learning center account. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Enjoy the freedom and flexibility of being your own boss. Since you are self-employed, you are in control of your profits and losses. I trust them and look forward to more cooperation and partnership in the future. Learn More. Find top links about Liveops Nation Login along with social links, FAQs, and more. Support. We would like to show you a description here but the site won't allow us. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. As a lot of people in the company say: it just works. Director of Customer Care, healthcare organization. To accept cookies continue browsing as normal. Keith Myers, SVP Business Technology, Live Nation. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! Cons. Login. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Join the revolution of the modern contact center! Actual earnings may vary depending on client opportunity and support required. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Log in. Here's everything you need to succeed with Okta. Once the Openforceplatform was in place, a major pressure point was released. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Independent Contractors are responsible for expenses and control their profit and loss. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. The typical military family moves every two or three years. Get Directions Copyright 2023 Liveops, Inc. All rights reserved. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. Openforce simplifies your contractor management processes by providing a single platform solution. Group Linking Link Okta groups to existing groups in the application. Liveops: Flexibility. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Whats it like to be self-employed and provide virtual contact center services? Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. Enjoy the freedom of being your own boss. Then, this is the place where you can find some sources which provide detailed information. I don't mind the extra training if they had compensation for it. We don't have to have IT going in and setting things up; the employees are put in the right groups and access is given to them on Day One., Just as importantly, Okta plays an important role securing and automating offboarding. Cons are having to provide your own equipment. Conducting inbound/outbound customer service calls. Liveops Nation Login. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Were all looking at the same data one version of truth consolidated in a single repository. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. You can also manage cookies in your browser settings. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. And, no calls equals no pay. Independent Contractor management Ditch the paperwork and endless manual tasks. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Learn about Liveops Enterprise Solutions Click Here . That syncs to Okta and then that person cannot access any applications. The background check requires a $24.99 processing fee paid directly to our vendor. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Or, if, No college? Apply now and a member of our team will work quickly to review your application and provide next steps. Login. Sign an Independent Contractor Agreement. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Provide support to users of top tax software providers. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Our developer community is here for you. If there are system issues, you will not get paid. Improving Peoples Lives. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. I like feeling like Im helping people all from the comfort of home. Freedom. Then Liveops is looking for you! For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Live Nation wanted one secure point of entry to all apps so users could efficiently move between tools as required, without pausing to re-authenticate. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Onboarding employees has become much more efficient. Quickly assessing customer needs and providing sound solutions. Login here. Intelligent Be a superhero sales agent with great earning potential. (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. Liveops employees can directly contribute to the success of students journeys through college into . A wide array of jobs -- many of them well-paid -- don't require a degree.. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Health, Dental & Vision. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Apply now and a member of our team will work quickly to review . We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Come on board! The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. You are paid the the talk/email minute when working so your pay for each day will vary. We understand the complex nature of managing independent contractors. Goodbye long commutes, rigid schedules, and busybody managers. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. To find out more, read our Privacy Policy and Cookie Policy. If you are looking for Liveops Agent Portal Okta? I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Read more. which is why weve been helping companies like yours for over 20 years. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Consider holiday gift experiences. Love the flexibility of the jobs, but wish training was paid. All rights reserved. The amount of paper eliminated alone was a huge benefit. Still have questions? about the agent experience and application. Functionality Add this integration to enable authentication and provisioning capabilities. Login to know the status of the ticket. Forgot Password Enter the email address associated with your account. Main hustle or side gig its all up to you. Improving Peoples Lives. Across the country. This was a tight category! Qualify and onboard contractors in record time. Hard to get in contact with managers for help. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Sign in. View our background requirements here. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. View our background requirements here. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. management. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Set your own schedule to work around your life. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Facilitating collaboration and communication with the best available solutions was another key goal. We use cookies to improve your experience on our website. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards..
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