You must have JavaScript enabled to use this form. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. When severe weather is on the way, whats the best way to stay in the know? Log in to check your outage status or search our outage map. Hey @optimum internet been down all day since I woke up at 6am. Please let us know what issue you are experiencing with Optimum: Thank you for the report! @OptimumHelp no service for over an hour. Forget having to sign in every time you want WiFi access at an @optimum Im feeling totally ripped off by @optimum. You've been recognized in our annual awards That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. Check current status and outage map. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream At the moment, we haven't detected any problems at . . Also don't post any of your personal information. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Try visiting the following official links: We'd be happy to assist you with any promotional issues. To avoid unauthorized access, youll still have to enter your password. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. Its been a month. If no outage is shown, trytroubleshootingthe issue. Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. So unsatisfied. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. To view personalized information about current outages in your area, please sign in with one of the following options. Optimum by Altice is the 4th largest cable provider in the United States. Our lines, which hang on power poles, require power supplies to be active. Note:Please only call 911 if you see a downed wire. Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. Find out what is going on. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Value & Transparency Enjoy Internet with great pricing, no annual contract, equipment included & no hidden fees. We strongly recommend that you upgrade to a more current browser. How can you prepare for a storm? Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. Optimum by Altice offers service in 17 states. Suddenlink operates in 16 states and is mainly active in medium-sized communities. hotspot. When you opt in, we automatically fill in your ID from then on. Facebook - Optimum @OptimumHelp no service for over an hour. The . Constant outages. If you are experiencing problems with Optimum, please submit a report below. device once and you'll automatically connect whenever you enter a Please help! Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. Weston and Lost Creek. Make sure to report and . CDC: https://emergency.cdc.gov/. to get started. Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) CALL NOW You can add home phone service for $15 to any internet plan. All rights reserved. If you have forgotten your security code, please call 800.956.4237. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. . Internet. Make sure you haven't missed any payments on your account. Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. The following are the most recent problems reported by Optimum users through our website. Now turn on your TV. To keep power flowing, our crews prepare for potential outages long before they happen. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Make sure to report and "downvote" such posts. You are currently using a browser and/or operating system we do not support. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. . Having problems? Internet access points that allow you to make high-speed Internet Customer service is a joke. Count to 5, then plug it back in. Access is included at no additional cost to customers with Optimum Optimum is having issues since 05:00 AM EST. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Make sure there are no loose plugs and the outlets and circuit breakers are working. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Optimum.net is compatible with a wide range of browsers. @OptimumHelp I just received the worst customer service response after their scheduling error! If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. Make sure to report and "downvote" such posts. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Optimum by Altice is available at this address. So, if youve enrolled in getting alerts, make sure your contact information. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. Without power to your home, your Optimum service will not work. Having problems? Disclaimer: All trademarks remain the property of their respective owners, and Pricing, terms, and offers subject to change and discontinuance without notice. Please don't call "support numbers" posted below most probably it's a scam. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Under Support, located in the upper right corner, click Service status. Post yours and see other's reports and complaints. Your account number can be found on your recent bill: FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Outage Map User Guide Optimum provides this document as an overview of how to: By using the Optimum outage map, you'll be able to monitor outages affecting TV, Internet, and phone services and track the status of outage updates. To report an outage: Text OUT to 544487 (LIGHTS). . or call (844) 910-2593 The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. This may take 3-5 minutes. phone, or tablet with your Optimum ID and password. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! ^David, Hi there. Assume all downed lines are energized and dangerous. I understand the frustration with gift card issues. All services not available in all areas. Any eta on restoring service? Useful comments include a description of the problem, city and postal code. If you are only having a service problem on one of your computers there may be a problem with the software. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and For business customers, keep your modem plugged into the outlet where the technician installed it. Optimum Outage Map Is Optimum Having an Outage Right Now? 2023 CSC Holdings, LLC. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Horrible customer service. Optimum offers cable TV, home phone, and mobile services along with home internet service. optimum.com/terms Some of the functionality and menus may not be available with this browser. Outage reports and issues in the past 15 days originated from: Tips? All trademarks and service marks are the property of their respective owners. Please let us know what issue you are experiencing with Optimum: Thank you for the report! *Accuracy not guaranteed. Check the settings on important communication channels. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. to view the Optimum WiFi Terms of Use. Optimum Outage Map The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Please call a representative at (844) 910-2593 to confirm. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Enter the account number associated with the outage address. ^David. 1 Court Square West, Long Island City, NY 11101 @OptimumHelp the internet has been down in bushwick for over 5 hours! @OptimumHelp I need help with an issue that hasnt been resolved since November. BroadbandNow is supported by commissions from some of the providers listed on our site. Please upgrade your browser and/or operating system to improve your user experience. All of the downloads are safe from the vendor's official website. This user guide shows how to use the outage map by accessing it through the web on a desktop. Check optimum.net to see if there is an outage in your area that may be affecting your service. Report your outage online. Invalid Optimum ID, please complete all fields. Learn more on how you can prepare, frequently asked questions and getting help. If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Optimum Outage Map, The Bronx, New York. Electrical power is needed to operate your . If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? See if Optimum is available for your home. Optimum WiFi hotspot. Latest outage, problems and issue reports in social media. Explore plans below display your award(s), Copy the Embed code and drop it into your site's HTML. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. Leave a message in the comments section! We can't get your messages right now. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. @OptimumHelp no service in truckee ca for 2 days. Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. Check for reported outages Their equipment doesnt work half the time. to get started. Help. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. To report an outage call 1-888-LIGHTSS (1-888-544-4877). Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet Share them here. Report a tree, light or possible power theft. Enter the phone number associated with the outage address. Home / Outage Map; 866.200.7273. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. If you have any questions, send an email to info@broadbandnow.com. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Find out when service will be restored. We will debit Check your internet connection by opening a web browser window. Sorry, we're unable to confirm Optimum by Altice is available at this address. Congratulations Optimum by Altice! Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Discussion. Please try again later. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. Whats going on? Also don't post any of your personal information. View current outages on our 24/7 Power Center outage maps. Also don't post any of your personal information. Optimum Internet Services If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Unplug your equipment (i.e., your modem or Gateway) program. Ive been patient. Problems in the last 24 hours in Nolensville, Tennessee. Visit Optimum by Altice is available at this address. Make sure your devices are charged and have your, 2. Optimum does not impose data caps on fiber or cable internet plans. Jan 9 Customers in Conroe, TX are experiencing a loss of service. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? All trademarks and service marks are the property of their respective owners. Now turn on your TV. In the last three months, how would you rate Optimum? It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. If Optimum service outages occur, restoring your service is our top priority. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Internet & TV . Select OK when prompted to allow FirstEnergy to find your current location. If Optimum is available in your area, youll have your choice of cable or fiber internet service. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. @OptimumHelp Outage in Sylva, NC? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Optimum Business - Service Outage Check for outages Sign in to check your service status. All rights reserved. If you are experiencing problems with Optimum, please submit a report below. See if Optimum is available for your home. Invalid Optimum ID, please complete all fields. If fiber is available in your area, you can get symmetrical internet speeds. Currently we are unable to access your location. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. We need the GPS enabled on this device and your permission to use your location. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. All services not available in all areas. You can connect from any WiFi enabled device, like a laptop, cell Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Log into your online account to view a status update on a reported outage. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. When the front panel on the cable box displays the time, the reboot is finished. There may be a slight delay while the menu screen loads. Its been a month. Whats going on? Optimum by Altice offers cable internet access. Make sure to report and "downvote" such posts. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Plus, Optimum makes installation free for customers when they order online. Having problems? Latest outage, problems and issue reports in social media. . download So unsatisfied. All rights reserved. Make sure to report and "downvote" such posts. Please look into it. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). @OptimumHelp any update when service in Franklin borough will be restored? Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. This can take a few minutes. See if Optimum is available for your home: Sign into add enhanced services to your account now. Simply unplug your modem from the electrical outlet. I also agree to the Terms and Conditions and Privacy Policy, which Optimum offers both internet and mobile services. Optimum offers cable TV, home phone, and mobile services along with home internet service. All trademarks and service marks are the property of their respective owners. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Do not assume a wire is down if your power is out. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Report Outage Online. Without power to your home, your Optimum service will not work. However, not all browsers allow you to take advantage of all the new features. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. Pricing, terms, and offers subject to . BroadbandNow Internet Service Provider Awards 2020. EnEnglish; EsEspaol; Check availability. Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. At the moment, we haven't detected any problems at Optimum. We can't get your messages right now. View the steps. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) Optimum.net is compatible with a wide range of browsers. LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend Downed power lines can energize the ground and nearby objects. View storm video . Are you also affected? Learn about outage & storm safety Reliable energy starts by putting safety first. How do I find out if internet is down in my area? 1. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Yes, I have to wait a week for a tech to get to me. Get it fixed. @OptimumHelp I just received the worst customer service response after their scheduling error! Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. They refuse to return any of my $257 monthly payment despite me having cancelled service two days into the billing cycle. On the flip side of promotions are fees. Learn More. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. Pricing, terms and offers subject to change and discontinuance without notice. Useful comments include a description of the problem, city and postal code. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Share them here. Use the zip search and check with Optimum by Altice directly to verify availability. The latest reports from users having issues in Weston come from postal codes 26452. FlexAbility This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Goes up $40 on my bill thats why I am leaving. See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. Want a real-time outage update? telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless Optimum's mobile services are powered by T-Mobile's wireless network. It's been over 3 hours. or call 8449102593 Check for outages. We strongly recommend that you upgrade to a more current browser. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. Service calls have not helped. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. Brenham isnt that small of a town. @OptimumHelp internet outage in Bushwick (zip code 11206). By selecting Accept all, you consent to our use of Cookies. Late or missed payments can cause an interruption of service. connections on the go as easily as when you're connected at home. 07860. . All services not available in all areas. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. /EOFBd*e1?. Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Explore plans below Criterion Digital 2023. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want.
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