stubhub refund lawsuit

In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Despite the alleged deception, the company's policies did not reflect the actual . Click. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. The company reportedlydoesnt have enough liquidity to honour these requests though. It also asked for a reinstatement of the pre-March 20 refund policy. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. Entertainment industries have seen every event canceled or postponed for a foreseeable future. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Privacy Policy | Got my money back through my bank investigation. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. McMillan then asked StubHub to refund his money. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. 01-21-2022 10:07 AM. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Get the latest news on COVID-19 delivered to you. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. I was offered alternative tickets. The suit also calls for a return of customer trust. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. Who should shoulder those cancellation costs? Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. StubHub denies any wrongdoing or liability. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Thousands of Wisconsin residents who bought tickets through StubHub will finally be able to get refunds for tickets for events canceled by the COVID-19 pandemic. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. I had to spend hours on the phone with StubHub just to get them to do their job. StubHub is the world's top destination for ticket buyers and resellers. My husband and I bought concert tickets as a Christmas present to each other. StubHub changed its refund policy about a month ago. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . Be the first one to find this review helpful. 2023 The Hollywood Reporter, LLC. Top Class They were processing refunds for canceled events just like they previously did but then changed their policy. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. StubHub has stated that they will provide no comment on pending litigation. The company then changed its policy to cover these situations. Adam Silver had to get the Christmas bonanza in- fans be damned. The complaint claims that the company did not offer refunds for tickets to canceled events. I was denied my request for a refund. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Add me I had cancelled tickets in Arizona last year. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. I listed tickets on StubHub, which I had done on multiple occasions. And the seats they offered were listed for $30 less than the ones I purchased. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. your claim status, claim form or questions about when payments are McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. The court is expected to rule in favor of the plaintiffs at the end of the year. 19. Never received email and Stubhub charged me $288 for not delivering. The company is accused of failing to resolve complaints from tens of thousands of customers. But the company does not need to comply with the law to avoid liability. I only hear that events will be cancelled if there are not enough performers. The law required StubHub to refund all eligible buyers before May 3, 2021. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. ConsumerAffairs is not a government agency. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Read more here: Camp Lejeune Lawsuit Claims. StubHub has my $253 for tickets I sold. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. StubHub stopped guaranteeing cash refunds. At regular volume, we can afford to take that risk. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . Please use any other ticket resale company this one doesn't care about their customers. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. The company has yet to comment on the lawsuit. that reports on class action lawsuits, class action settlements, Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Gender Discrimination against Transgender and Nonbinary People. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Add me too please! On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. StubHub is an eBay company that began selling and reselling event tickets in 2000. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Either take their alternative or take a refund. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Do not use STUBHUB, they are not an honest business. StunHub has to be the worst company in the history of companies for customer service. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. If you sell on Stubhub they will waive the sellers fee. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. And the beat goes on. One man is reportedly suing the ticket resale company, The reason for the lawsuit is the Wisconsin man purchased tickets to an. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. All Rights Reserved. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. I chose CC. Our content is intended to be used for general information purposes only. This is the first time I have been using this website. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. New cases and investigations, settlement deadlines, and news straight to your inbox. Do You Have to Pay Taxes on Lawsuit Settlement Money? Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. FALSE. I still have tickets for myself for that Gabriel Iglesias show. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. Share this with everyone please!!!! In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. StubHub claims it is postponed not cancelled and will not give me my money. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. The Hollywood Reporter is a part of Penske Media Corporation. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement. When I called them on itthey said it was my fault and I have to resell the tickets. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. StubHub is an American ticket exchange and resale company. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Singh says the reasoning is the financial impact from coronavirus. Lied to me and stole from me. I have not received any information on recovery of my money yet. Top Class Actions is a legal news source I went thru proper channels and they lied about refund. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. 1:12. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. I was a part of this fiascoplease add me. There is a chance that StubHub will settle the case in the future. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. It is ridiculous. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Since COVID-19 has come, StubHub's new policy is no refunds. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. StubHub is the origin source of the transaction. I will never use Stubhub again. Lorenzo Gordon, Adobe Images Ive used Stubhub for over 4,000 transactions. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Read the complaint here: StubHub Refund Class Action Complaint Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. She told me this escalation process would take 3-5 business days. Let us know in the comments! I bought 2 tickets to a concert in SC that was cancelled. NEWS. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. I had to do all the work, not them. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Actions does not process claims and we cannot advise you on the At the time of this writing, nothing has been proven in court. status of any class action settlement claim. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Combined with viagogo, we now span 90+ countries around the world. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled.

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