I ordered premium tickets for the orchestra section. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. they are all the same basically. Yes. Shame shame for all the people you have messed with and hurt. Then the day of the event I got an email cancelling my ticket. We also confirm that your tickets are general admission. I just want the tickets I spent my hard earned money on. Suggest you use another ticket broker. I never received the email and therefore never accepted the tickets. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Please refund me the differance between what you charged me and what the tickets actually cost. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. This is an unfair and unnatural economics meant to hurt you. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com I someone needs to hold ticket brokers responsible. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). I do expect a responce and an apology for this overcharge. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. After all, I selected that I wanted "2" tickets not "1". I asked to speak to the manager, told me there was no one above him. 100% Buyer Guarantee is a complete falsity. Vivid Seats | Buy Tickets on the App Store On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. 2. bradsaid 1 yr. ago. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Vivid Seats: Reviews, Complaints, Customer Claims | ComplaintsBoard Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They take your money, and you have no valid tickets. They didn't even attempt to make it right. The tickets are yours now to you have to figure out what to do. In this guide, I will be reviewing Vivid Seats in detail. I will always use vivid seats when getting my tickets. Erika, we always want to leave a positive impression on our fans. Purchased parking for the Super Bowl. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). 07-12-22 at 5:57 A.M. and then vice versa on the inventory thing. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Disputed several times and no resolution till this day. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Ultimately, hung up on me. They refuse to give a refund due to sending the tickets prior to showtime. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. It went to automated system and never got a person to talk to. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. We encourage you to reach our to our online support team by sending us DM on social media. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. The market price provided by Vivid was over $500 per ticket. Business Profile for Vivid Seats LLC - Better Business Bureau They refunded, but I am out 2 nights for the hotel. Vivid Seats Reviews | Shopper Approved Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. I do expect a responce and an apology for this overcharge. All I got was a run around, excuses, and finally no response what so ever. Phoney Company! How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Yes, you get great prices on concert tickets because it is a con. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes To sell tickets, they must meet Vivid Seats requirements. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Customer identification can be provided if needed. Vivid Seats has not responded to my email. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. It also assists sellers who have tickets and want to sell them safely. Patient, reassuring, and kind -- why I will use this entity again! The company was founded in 2001. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. We paid $1,279.45 for these tickets. This complaint was posted by a verified customer. We paid about $500 for the tickets in total. With 30 mins. Thank you, you have successfully subscribed to our newsletter! Worst ticket platform that gives two sh*ts about their customers. For 2 and now the event is selling them for 25$$$!!! SO basically, they lied in the e-mail, and lied that replacements were offered. Full refund and apology for lack of ticket delivery. I received an email a few days before the game to "Confirm my email". What 4 Analyst Ratings Have To Say About Vivid Seats. Companies can ask for reviews via automatic invitations. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Tickets to Aint to Proud Stage Play in West Palm Beach. Long story short the ticket transfer did not go smoothly. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. He was very polite, professional, kind, and made the process very easy! Definitely recommend. Thank you. 5.5 Total Score. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Never again. He was very knowledgeable and courteous. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Vivid Seats is as legit as ticketing sites come. Vivid Seats is a trusted and reliable way to buy and sell tickets. Anyone can write a Trustpilot review. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. I usually stick to stubhub. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. The third party did not send us the electronic tickets. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Her personality was fantastic and the whole experience was just perfect. Leave the paper at home! Very deceptive and unfair marketing. We were also told that the tickets would show up within 48 hours on the event. Vivid nor Ticketmaster seem to care about my issue. ColPhorbin 1 yr. ago Date of experience: 26 February 2023. Well the day before the game which was 4 hrs from my home they quit responding to me all together. From over pricing. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Tickets were electronic via phone. We also ensure all reviews are published without moderation. The request was put in minutes before. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I used their site this morning to purchase two tickets to a show. I bought 3 with the insurance. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. They can see this but they refused to issue a refund. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Address: 111 N. Canal Street. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Wed, 11 May, 2022 at 5:09 PM. First time using Vivid Seats to get tickets. Save. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation.
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