Start with a fabric or finish swatch to ensure the perfect choice. Who is looking at this furniture before it goes out for delivery? Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. They told me they dont cover surface issues, are you kidding me? Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Can I return an item to a store location? Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Yes. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today Looking forward to replacing our coaches next. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. Everyone is always so helpful and pleasant to work with. The pros: Nicely designed, modern sofas and sectionals. It needs to be done with a hand held attachment! Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Tracy worked with me and was very pleasant to deal with. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. | Consumer Comment Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. About. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language I hope Arhaus realizes what an asset they have in her. I should have looked here first but it was just a small purchase. The delivery was on time and the associates were extremely professional. | Read 21-40 Reviews out of 40 It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Recently I attempted to locate some bedding at Arhaus that they no longer carried. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Companies can ask for reviews via automatic invitations. Had to wait almost 2 month for a chairs and drawers. We picked the furniture, then we picked the material. We use intelligent software that helps us maintain the . :(. Excited for the sectional and living room pieces! I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. With a 7-page contract. Poor customer service. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. 51 customer reviews of Arhaus. Very punctual and efficient. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. I do wish returns would be a little less costly. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Poor customer service. 2 fake leather saddle stools I purchased showed wear after only a few months even though I hardly sit on them. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Hudson, OH. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. Restoration Hardware Company Information Company Name: Restoration. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I have called, many times. We have made several purchases with them to furnish our new home and they have been fantastic to work with. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Thank you to Michael and Kat for helping me select the perfect furniture for my home. After visiting nearly every furniture store in San Diego we stopped by Arhaus. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. The leather chairs we bought are beautiful, yet sturdy and I found a few extras that I hadn't even considered. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Great furniture and sales people. If you don't expect any customer service go to this store. This stuff happens! Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. I ordered my furniture in February of 2022. It's perfect for our Great room. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. Not worth it, they dont stand by warranty. 2022-2023 Slumber Search $1,000 Scholarship. DUTIES AND RESPONSIBILITIES Well it is now October 4th and I'm yet to hear back or have my issues resolved. She said she had just the the item. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. So i called Daniel and told him about this and he said he will call me back. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. They're awesome! My chairs also came in less than 1 week in perfect condition! We are talking about approx 1k on an order of over 20k. So it was that time of life again, furniture shopping time. We have purchased gorgeous coffee table after seeing it on floor. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. The pros: Artistically designed and elegant selection of distinctive lighting pieces. The cons: High prices. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. There is no question that their furniture is beautiful and current. Top flight experience over here. We work closely with Michael and he always takes the best care of us. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Minimum payments are required for each Credit Plan. Arhaus is a lovely store in Plano/ Frisco Texas area. Thank you to Daniel and Michael as well as the professional delivery team. She help really helped me through the process. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. We highly recommend them and will be certain to work with them again. My residence wont be ready for weeks. How am I supposed to do that myself? For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Arhaus don't manufacture their . His product knowledge put us at ease once we decided on our bedroom set. All pieces look sturdy and well constructed. From start of purchase to delivery, I am 100% thrilled with my purchase. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. The delivery men were gracious and the communications were thorough. A 10% restocking fee will be applied. We purchased furniture for our living room and dining room. All the dishes I paid full price for and I didn't get to use have since gone on sale. The 2nd one got had a chip on the top and an off color board. They promised a discount. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. She took us to the second floor and when I got off the elevator I saw it immediately. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Luckily for us, Alyssa, the store manager, took over our account. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). See how it all works here. Arhaus Furniture Customer service? Additional information about Delivery & Shipping. I recently purchased a sectional and a table. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Half showed up within a week. Andrea and Chris are amazing. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. She asked all the right questions of what I envisioned for my new place. Be ready with your credit card. This is not something that I would have expected from a $3000 dining table. I will continue to work with her on future projects. She has a flare and creative abilities which we appreciated. The furniture is decent at best but totally not worth it with such poor service. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. He is honest and doesn't pressure you to purchase from Arhaus. Can I request delivery on a Saturday or Sunday? Delete I found them to be solidly built. Debra answered all our many questions and offer good advice. You can also visit one of our stores. Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. Placed an order for a dining room table in January. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Had a very helpful designer who gave us numerous options and ideas. That looks normal. They were both delivered a week later. Cannot be returned. Just. Apply today at CareerBuilder! I ordered several dining chairs that kept coming in damaged. $2650 and after 7 months, we still cant use the sleeper. Thank you for your exceptional service and quick turnaround time! He's the complete opposite. If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. We have visited many times because we are in the market for a new couch. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. We are also Disappointed in the Taylor Sofa comfort and performance. Wife desired a unique dining table with stone inlays priced at $6200- wow. I spend about $5k to purchase the patio furniture last December. I got many compliments on them. What do we find? Without her I do not think I could have ever had done it. Thanks for nothing Arhaus. Michael has also been very helpful as well. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. work. 2023 ForLocations.com All rights reserved. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. All quality and service has been phenomenal. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. It is your responsibility to inspect your product upon delivery. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. After finalizing the design the order went in. Join the 39 people who've already reviewed Arhaus. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. So here I am still not being refunded by a company that has received the returned items. I order 4 faux fur throws on black friday. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. They were delivered yesterday, and three out of the six had scratch marks on the legs. We purchased a Taylor couch set with love seat, chair and three person/long couch. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. Your experience can help others make better choices. We spent close to $75k at this store and purchased their warranty on the furniture. Never got it. I walked into Arhaus and really liked the design of their merchandise. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. How can I ensure the furniture I am ordering fits in my home? Reminds me of Best Buy. It is unacceptable the way Arhaus treats their paying customers. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. It's for sure my favorite furniture store in San Diego! Ask for Tricia and she can be of great help! and didn't hear for a week, so I called him back again. Definitely will be back. Clearance Items (marked Last Chance! Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. The price points at Arhaus tends toward the higher end, although there are oftentimes online sales and specials to be found. 60 days. Staff all Wearing masks, and everything is very clean. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. They have a huge selection of their furniture and are more than willing to help you every step of the way. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. My quality and service experience has been much better at Williams Sonoma brands and CB2. The arm of one custom chair, the wood is split. I love elegant and sophisticated design Arhaus offers. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Worst customer service ever, the sales associate lie to you about the delivery schedule. Learn more about purchasing Worry-Free Protection Plans. If I could give them zero star for customer service and follow up I would do it. Know what you want before you order but seriously you can't go wrong buying at Arhaus. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. My boyfriend and I adore this store! Date of experience: 08 October 2022 I love this store! We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. I never heard back from her. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. The moment we walked in we knew this store fit our style. The bedroom set has arrived and we couldn't be happier! Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 I did so, and they sent a third party furniture repair company. After the third time, the concierge suggested that I return the chairs and chose new ones. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. ForLocations, The World's Best For Customer Service Info. Guess im out $250. As for the actual collections at Arhaus--absolutely stunning, innovative and different. Do I have to make a monthly payment on financing plans? A The phone number for Arhaus is: (913) 663-0250. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. No problem with ordering, delivery etc. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. We require contact information to ensure our reviewers are real. And non of the back rests held shape they sagging and about 1/2 full now. Our experience at Arhaus was nothing short of excellent from start to finish. We make every effort to display the colors of our products accurately on the website. Slipcovers: Arhaus vs. Ballard. It's was a big change but being empty nesters we felt it was time. I have been going back and forth with them for months and they dodge fixing the issue each and every time. They have moved my delivery date multiple times and can not commit to anything. I would not be purchasing from them again and would not recommend them. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Return Policy: 14-60 Days With Restrictions. This order arrived yesterday, 7/18/14. they are the one should respect and feel the same way if you really like you furniture you are selling. The cushions didnt last 18 months. Awful customer service! Note: Pricing on floor samples and at Arhaus Loft locations may vary. Please send all requests to [emailprotected]. My interior designer Tricia, was amazing to work with. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! My sales person, Cheryl Jones was amazing, patient and addressed my every concern. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. EA808 Pagoda Earth Earrings They don't call or email back. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" Highly recommend Arhaus as a very good store with beautiful merchandise. Arhaus custom On another point the art we have received couldn't have been better packaged and the delivery was great. We would definitely buy here ! The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. I went in today and found a floor sample chandelier. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. . Stay clear of this company, and this store. We will work with you to resolve the issue to your satisfaction. We bought large amounts of furniture from Arhous. We have since been back to order additional items. Thank you. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. How do I request a catalog or sign up for email or remove my name from your mailing list? I agree with all of the 1-star comments. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. They took longer than expected. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. I can't say enough about the beautiful furniture and great customer service at Arhaus. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I ordered lamps and bedding. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. This plan will also cover seam separation. Beautiful quality furniture. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. I was so disappointed their attitude, once they sold it they don't care anymore. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Here I am 3 months later and issue still not resolved. I was "disconnected" by phone 3 times. If you placed your order in a store, contact your Design Consultant. Made to your specifications and submitted for production at the time of your order. Thank you to Tricia and Michael for all of the help with our furniture purchases! The cons: Some shoppers mentioned issues with shipping. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Verification can help ensure real people write reviews about real companies. And, we remain committed to never using wood from endangered rainforests. The pros: Beautiful and interesting selection of coffee tables. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. How much does Arhaus Furniture - Customer Service in the United States pay? I need to return the lamp and no customer service rep seems to know how to accomplish this task. This site's sole purpose is to help you make the decision faster and with more peace of mind. Do you offer in-home design consultations? Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. The aesthetics of Arhaus is simply beautiful. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! It was delayed in May, promised it would arrive in late June. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. If you placed your order in a store, contact your Design Consultant for status updates. NO. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces.
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