It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Im glad you got a fix, but thats a completely different issue that results in the same symptom. Therefore, we can consider this issue closed. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. How can I turn it on and off? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Therefore, we can consider this issue closed. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. If your BT broadband home network is playing up, you're not alone. Check that you're connected to your Hub's network. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. 03-10-2020 Bridge mode does appear to exist on the Smart Hub. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Steps taken from a post on the BT Community. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Sorry, our virus scanner detected that this file isn't safe to download. Guide to the BT Business Smart Hub 2. Were sorry for any inconvenience caused.. However, some older devices are incapable of operating on both. Maybe this is a shoal of red herrings! Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Re: BT smart hub - hidden bridge mode menu ? Sorry, we're still checking this file's contents to make sure it's safe to download. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. On your device search for your network and enter your password exactly as shown. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Smart hub 2 Hidden SSID I have a new hub. Do I need a WiFi 6E router to use WiFi 6E products? 2) ClickWireless. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. The company did not reveal why the problem was occurring. There are at least adozen other things that also result in the same situation. To make this change click on Advanced Settings, Wireless. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Announcements, Guides & Community Updates. This isnt a viable long term solution though for me. Thats great to here. Check that you're connected to your Hub's network. It also has 4 Gigabit LAN ports. Connecting your computer to your broadband. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. I have a new hub. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. Choose Broadband. Users . Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Solved! A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. 4) Enter the Admin password. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. How do I use my Smart Hub as a modem only? How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y I saw the post about the public/private. I also want to be able to repair and modify the frame. Enter the admin password. How are people to fault trace if they dont know all of the possible scenarios? Broadband speeds 7:56 PM Thanks for the explanation. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Was quite easy to get the money credited to my account after that : ). Go to IPv4 Configuration. So the question remaining is does it actually work on a residential Smarthub? The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. 9:11 AM . Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. ensure Sonos all working correctly via boost with 5ghz still turned off. This is found on the back of the router and on the removable card. The BBC is not responsible for the content of external sites. Smart Setup is BT's online set-up wizard. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). . This is so you can learn about some of the most important features of your BT Broadband package. BT will be rolling out an update to all devices later this month. To view the router settings, go to http://192.168.1.254. - edited BT added that an update for all users would be available by the end of May. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. If you turn it off, we might think there is something wrong with the line. Click a dropdown for your model of Hub. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Web admin interface of the BT Smart Hub 2 router. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Sonos tried to do a workaround but lasted an hour or so. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Look for the tab on the back of your hub. all fixed. Make sure it is fully pushed in - you'll hear a click. better. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". 9:40 PM The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. This will take to a status screen. It means I have a redundantSonos Move which is incredibly frustrating. Simply connect a 3rd party router to any LAN port on the hub. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Trouble connecting? On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. This topic has been closed for further comments. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). I would still prefer to just hook my superior router . Plug the microfilter into the socket. Simply connect a 3rd party router to any LAN port on the hub. 11:58 AM. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Turn off 5ghz and install the boost followed byall speakers. Frame Size: 17 inch,19 inch or customer size. BT Smart Hub settings - make your router faster and less annoying. Do I need a WiFi 6E router to use WiFi 6E products. At the bottom is a setting for Bridging. 9h23. Wait a few moments for it to connect. ie. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Can Nigeria's election result be overturned? On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Configure the modem for transparent bridge or modem only mode. A spokesman for BT told the BBC only a "very small" number of users have been affected. This will open the Hub manager. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Check the box next to Auto Firewall Open. If there is a hint then a custom password has been setup. Will give this suggestion a try. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Let's take a look at the legacy BT routers that are still capable of getting you online. This WAN socket can be used with either a FTTP interface or a FTTC modem. Enter the username and password for your BT Smart Hub 2 router. It works on my Business Hub 6, in fact it's not even hidden. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. I may try the hardwired solution if things do not move fast. The default IP address is 192.168.1.254 but you can change that here. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Weve been experiencing the same frustration with this issue. I have disabled the bt fon and bt wifi to reduce my home network clutter. I'll try and check later this week against a spare BT Business Hub 5 model. I don't think the workaround for modem mode works. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. Find your model. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. The setting is on a page hidden on the home version. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Smart Setup is BT's online set-up wizard. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. >. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Read about our approach to external linking. Yes its not ideal. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. 2023 BBC. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Can you seamlessly switch back and forth between the two modes? Check out our other help articles. First, you need to connect to the router's web management page, so that you can change the settings that you want. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Links to user manuals and other documents for BT Hubs for broadband. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click.
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