I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Go to ic3.gov and fill out the internet crime form. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. You can ask the customer to return the item, but he has no legal obligation to do so. package or mail missing? Dollars. e-bay couldnt give two hoots for sellers as long as they are making money. Buyer pretended the item/ring was not as listed. 26-05-2020 Remember to be persistent when you are in the right and can prove it. I recently had the same experience. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. I talked to manager and simply were told nothing can be done. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Person buys 2 things. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. I sold 4 of the same items. I really feel like I am not getting any protection from scammer buyers on eBay. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. The buyer has since responded and accepted that it was delivered somewherebut not to him. I just wanted someone else to take a look at the photos and tell me what they thought. Those are not indicative of any scam. but it is really suspect that they created their eBay account the day they ordered my item. 26-05-2020 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. 26-05-2020 Can Usps Tracking Be WrongPost Office have such a horrible . For example, they may ask for cash, bank transfer, check, money order or even gift cards. Dial 1-800-275-8777 and explain the issue to USPS customer service. Help for buyers and sellers. This topic was automatically closed 180 days after the last reply. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Strictly No RETURN NO EXCHANGE policy. @deala0621:There's no point in contacting Canada Post, or USPS. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. For approved returns, Mercari provides a free shipping label to the Buyer. People are getting desperate, violent and all kinds of other things lately. Because the seller sent a lighter instead of a $600 Gucci wallet. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Do not do that. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. I have had a few people say they didnt receive their orders when I know I sent out to all of them. I mailed a limited edition eye shadow palate to Ontario Canada for $90. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Common eBay Scams: How to Spot and Avoid them - Comparitech If you've changed your mind about the item, check with the seller to see if they'll accept your return. 26-05-2020 An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. CHAPTER XIII. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. man!! The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. 05:49 AM. I manufacture them myself and sell for only one price. You take pics of box, item and serial number? Usps Delivered To Agent But Never ReceivedGo to Tracking Informed 4) Request return shipping label credit as buyer made false claim. Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse Aamzon advised we can do what we want. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. They aren't. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. Please Help! Am I going to be screwed out of $55? Just thought Id share. Choose "have us call you", that's the best option these days. by asking the buyer questions or calling the post office? Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Ebay says I have to "take action" by Sept. 11th. Should I contact the postal service? Good for you. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? 03:13 PM. Is it not possible to take pics of item A and still send B? I ended up having to give a refund in fear the buyer is going to give me bad feedback. She got her full refund back and kept the ring! Attached is a picture of a side buckle and the package with address label. Never saw it in my life. Buyer said I sent wrong item when I sent right one - and got money back Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. The final resort is to submit a missing mail search. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. If they did, I don't know how they'd be able to verify. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Yup pretty much. Could you explain a bit what steps you take when shipping? In order for it to work, sellers must provide proof of item delivery. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I dont understand why he thought that she wouldnt notice? Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. I sold 4 of the same items. Am I supposed to follow up with Royal Mail or it is now his responsibility? He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. How do they sell my exclusive manufactured trademarked product for lees than I do?? Well tonight I received the above email. So eBay took the loss when they refunded me. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. 26-05-2020 Cheaper seller scam: In this case, the purchase may be completed without flaw. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Both early political pieces. This is what it takes to get ebay to appeal a return in your favor. They offer some sort of limited-time discount in order to create a sense of urgency. That necklace couldn't have come from me. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. I told them to send it back to me and I'll give them a refund. 09-10-2020 04:18 PM Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. 06:46 AM. If not, fuck them and continue onto arbitration per their terms and conditions. Press question mark to learn the rest of the keyboard shortcuts. USPS. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). . Go to usps site and fill out the mail fraud form. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. The email will state that the payment will be released to you once you have proven that the goods have been sent. Omg I JUST heard that same story!!!! zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. The item could have gotten mixed up during a customs check? As its a scam, you will never see your money or your items again. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. 1.6K 17K views 1 year ago Every so often mistakes will happen. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Visit the nearest USPS location and fill out a request form. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Stockholm syndrome - Wikipedia Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. ive had power sellers defraud me for a 50 cent lowes coupon. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. Anytime I can create with the Stardream line, I jump at the . Do I have to go ahead and refund no matter the circumstance? Here are some of the most common ways eBay sellers are scammed. I swear. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Record any serial numbers or unique codes. $900 item. Buyer claiming wrong item was received. HELP!! The buyer will pay with a fraudulent check. I can send to any other email address OK.We'll move all . 26-05-2020 I know I have to send the refund regardless, right? What if the buyer is not trying to rip you off but simply made a mistake? Once I listed a new in box item as white when it was really blue. 09-10-2020 That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . How do you prove you sent A? The buyer pays quickly, and you send the item without concern. By ARTHUR WRIGHT. That photo looks like your shipping label stuck on top of another shipping label. PayPal Seller Protection exists to help sellers trade confidently on eBay. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Was full of marks. Help for buyers and sellers. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. He immediately cancels the order and requests a refund. Press question mark to learn the rest of the keyboard shortcuts. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. I don't know what it actually takes for them to get banned. I lost my appeal. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? eBay will not assist with a transaction that occurred beyond its purview. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Remember that if an offer looks too good to be true, it probably is. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Its ok but I like the darker one you had in your listing. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. I'm not sure. Parcel comes back, buyer is less than helpful, I refund, get a neg. 09-10-2020 My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Case in point; I sold a wallet described as new in the box recently. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. If he ghosts you, you scared off a scammer. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. I'm not sure if Canada Post would put those on there??
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