I have enabled the knowledge in the page layout but still get the same error Is there anything else to try? The macro itself is working fine. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. I didn't change anything and retried the "Check Challenge" just now and it worked. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. We can't find the 'Customer Case Team' role. Various trademarks held by their respective owners. I am getting mad over this error now. I wish I had a good answer for you! I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. * Able to be used on a profile level? Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Found my mistake (apart from taking it too literally). With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. hey,yes it was, i figured out after you replied. It's likely something simple like an extra character. Why the change of heart? I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? How can you update it as status field is inactive dring recording procedre? I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. I'm stuck on Challenge 6, creating the macro. Ensure you group report results correctly. Ensure you group report results correctly. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. I had enabled 'Email-to-Case' in my because of which, I am getting the following error while trying to complete the challenge. Have a question about this project? Its awesome once its all working. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. I got it figured out. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Health Cloud Superbadge I have to double check the directions, but I believe that you just have to add a few values. Hi,Oh I got it! Module. ", There are two options for email to case. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Is knowledge set up correctly on the page layout? Can you help how to revert it back and to see Closed status field. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Note the filter. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Hello Trailhead Baby! You also get personal insight into the life of a Trailhead Baby! If you want to check the support process' api name, you can extract via data loader. Ensure Entitlements are visible on Cases in Lightning.' Don't be worried if you are updating several page layouts plus the console app. I'll keep checking if I missed anything. It's easy to miss. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! I can't figure out what this error means. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Book Now. @Joy.. Can you please share the solution ?r. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I have finally managed to get through this stage. Hi All,Im struggling to complete challege 6. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I am not sure whether its correct or not. +12,700 Points +300 points. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Thanks a lot. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Thank you sooo much, you were right! Ask Question Asked 2 years, 8 months ago. When I made mistakes, I simply reverted to the last saved version. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". Cloudy Technical Team is correct name wise for both the record type and the process. I think it must have taken some time to register that I updated the values or something?!?!? Could you share what you have for your dashboard/report/etc and I'll take a look! Think carefully about the language it talks about pushing cases UP and pushing cases TO. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. When I made mistakes, I simply reverted to the last saved version. Also, my email-to-case and email on demand are checked. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I add wrong queue to Presence Statuses but I still have the same issue. If you can not, I'd look around at permissions. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. For those of you who know me, you probably know that Im lucky enough to have a job that. I'm sure it's something little! !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Billing Topics (Billing_Topics) with Payments and Reimbursements. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. This way, I can take a deeper look. Hi I am stuck in challenge 6. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Rated Accounts by State The record count for state and account rating are automatically added. I'd do a quick google search on Salesforce Macros- It's a point and click process. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I made two dollars today! I am having trouble with step 4. Still stuck? Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Would you like to share a few more details on how you currently have things set up? I'm sure i did #1 and #2.What do you mean by "count down" component for #3? not sure how to troubleshoot this tho..@_@, hmmm! Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Tweak service Console. this blog is beneficial and great information to share with us. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Keep working, great job i believe you should like my post home care specialists. I'm not sure I would have figured that out if I didn't stumble across this forum. Good! No. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Take a break, grab a snack, and watch this video. Confused? If you haven't taken the Onmi Channel module yet, now is a good time! I resolved the issue, by deleting the Billing profile and recreating it using. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Could you share a bit more details on what you have done for this step? (Not the "standard platform user", just "standard user"). You may want to jot down notes as you read the requirements. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Empty the recycling bin. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Something is blocking the challenge checker from fully running. He laughs when I poke his nose and tries to take toys out of my hand. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. 3 new items on utility bar. I am the Trailhead Baby! E.g. Ensure you create the Cloudy Weather Resolution automated action. What am I missing? I have created also both categories. Even clicked edit and save for the profile after changing console settings. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Which Trailhead Superbadge Is Right for You? | Salesforce Ben Any ideas that can help me? In the worst conditions, Ursa Major panels produce ~25% of maximum power. I have enabled the knowledge user check box in the user profile. Hello, I passed the first challenge but i still have a question. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Thanks. My bet is that you missed one checkbox in the setup. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Trailhead Superbadge: Data Integration Specialist - Forcetalks Thank you! Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. In fact, you need to have better coding style to pass the challenges. That proved to be incorrect. :), I am unable to solve this. stuck in challenge 6 please help. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Enter the billing service credentials in the custom setting. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. This error stumped me for a while as well. Issue was with the Lightning Page Layout. nay help is much appreciated. I'm at a loss as to what I could be missing. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Usually this is due to some pre-existing configuration or code in the challenge Org. Making dinner for Mom! Excellent article and with lots of information. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I usually visit your website and I always learn something new from here. Make sure that the correct date range is selected. Right now he' taking a nap.so I'm off to edit some reports! Prework and Notes. I hope that you feel inspired. If the action is missing from the page layout, it will not show up as an option in the feed. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Trailhead Baby any idea? Ensure Agents have access to Knowledge when viewing a Case". Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. (Hint- search in setup for "support process". Remember you can only have one assignment rule per object and the instructions specify two routes. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. I am glad that you figured it out. Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling Yes! The error message is so cryptic that it's hard to troubleshoot the issue. Did i use the wrong template? I removed those and then the trailheadapproval was there. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. Could you suggest how to troubleshoot it ? You do not need an overflow assignee, but you will need two queues. Ask Question Asked 2 years, 8 months ago. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Sometimes it seems that the most frustrating problems have the simplest solutions. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . (Hint- The name of the component is not "entitlements"). Click the cog in the upper right hand corner. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Error: "We can't find the Entitlement Name in the System Administrator Profile. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. (Email to rebecca@capstorm.com). Service Cloud Specialist Superbadge Challenge 2 Question . (jealous? Review the steps to rename the console to 'Cloud Support Service Console'. We recommend using a new Developer Edition (DE) to check this challenge. Glad you figured it out! Grief! Review the steps to rename the console to 'Cloud Support Service Console'. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. hmmm It has been a while, but I believe that just the "standard" profile is what you need. The key word is "rename." Selling with Sales Cloud Specialist Superbadge - YouTube Thanks a lot in advance. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Tnx, hmmmm What you have sounds correct. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Right now he' taking a nap.so I'm off to edit some reports! But not able to finish this challenge . Does anybody have a moment to help? These are instructions on the types of rules you need to make. Sorry . "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Still stuck? Thank you! "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Modified 2 years, 1 month ago. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. I really learned a lot here. Thanks!!! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Ask Question Asked 2 years, 8 months ago. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. This is where you start building out the ability to manage support levels. Something that helped was saving the report frequently. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. []Safari We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I made two dollars today! I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error.
Payette County Idaho Murders,
What Channel Is Heart Of The Nation Sunday Mass New,
6 Pack Mini Wine Bottles,
George Byrne Obituary,
Which Sentences Contain Vague Pronouns Check All That Apply,
Articles S