0000156098 00000 n 0000017350 00000 n A customer service outsourcing company announced that it will expand contact . 0000022096 00000 n 0000124324 00000 n Eliminate friction and create value . 4 ways to orchestrate Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. 0000037328 00000 n 0000025542 00000 n As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . Want more insights every month, delivered to your inbox? Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000001601 00000 n Then manage and measure it all through a single platform to grow customer lifetime value. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- When typing in this field, a list of search results will appear and be automatically updated as you type. We make it a point to make sure all our employees feel valued and . Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000002727 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO Options New. r\a W+ 0000034260 00000 n Forward-thinking companies view customer experience transformation as an investment in the future of their business. 0000125245 00000 n News Mar 2, 2021. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). . We make it a point to make sure all our employees feel valued and . We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Clarabridge Engage is now Qualtrics Connect. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. "I'm thrilled to join TTEC at this pivotal time. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. 0000006062 00000 n Learn what we've learned from a resource Subscribe to TTEC's eNewsletter, Dialogue . Get the agile tools to transform your total experienceone stage at a time. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. About Us. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. 0000000016 00000 n The best outcomes. To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . Custom built to solve your 0000031129 00000 n How do I operate more efficiently with automation. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. This site uses cookies and by using the site, you are consenting to this. This site uses cookies and by using the site, you are consenting to this. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . 0000016806 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. 28 0 obj <> endobj xref We make it easy. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. Now, how cool is that? Privacy Policy. Native CDP and native omnichannel together in one platform. Get better at textingthem. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. base with new products and services 4. Get the agile tools to transform your total experienceone stage at a time. Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. library that's as agile as weare. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). _? 4 ways to orchestrate Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Upselling products and services to existing customer base . 0000044527 00000 n Please indicate that you are willing to receive marketing communications. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream from 8 AM - 9 PM ET. 0000074155 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Operating Income was $168.5 Million or 6.9 Percent of Revenue. You don't need to rip and replace to get your CX technology stack humming. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. amazing customer 0000007838 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. Humanify(R) DEI+ Bot . Humanify(R) @Home. What are two TTEC engage products? TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. What You'll Be Doing . Our industry specific CX solutions can help. Customer experiences, from marketing to sales and service, are now reflections of the brand. Elevate your sales team through sales outsourcing, including a customized growth services playbook. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. and reduce cost to serve. Gain a competitive advantage through automation. 0000024733 00000 n The best partners. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z There is nothing worse than a dumb bot. 0000041483 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. We caution you not to rely unduly on any forward-looking statements. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. What You Bring to the Role. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 0000001676 00000 n TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. 0000006957 00000 n 0000124652 00000 n Make them. From data to insight, and insight to business value. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC is proud to be an equal opportunity employer. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. 0000125548 00000 n An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream r\a W+v%J+aW] v%* The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. The result: Customer experiences that feel human even when they are not. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. 0000014537 00000 n TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. CE1Q Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. hb``Pf``AX8> 9K?0bF To learn more visit us athttps://www.ttec.com. 0000028000 00000 n H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. February 27 2023 - 04:05PM. "I am excited to welcome Chuck back to the TTEC family. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. V"x(aL|i4c#\rFXX~lle4|Q;M 0000121239 00000 n 0000116041 00000 n TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). We're here to help. TTEC Holdings, Inc. is a customer experience (CX) technology and services company. Business transformation begins with innovative customer experience strategy and insights. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. services that improve customer satisfaction Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. from 8 AM - 9 PM ET. We combine leading technology partnerships and the CX expertise to enable your success. 0000005907 00000 n Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. This site uses cookies and by using the site, you are consenting to this. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000116240 00000 n 0000008134 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. 0000010205 00000 n Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. When typing in this field, a list of search results will appear and be automatically updated as you type. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. 0000017351 00000 n TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Omnichannel technology that delivers personal CX at scale. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. %PDF-1.4 % 0000007921 00000 n I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. Our TTEC work from home team has 41 preferred residency states. To learn more visit us at https://www.ttec.com. Find and engage customers across all channels to accelerate growth. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. 0000121522 00000 n 0000124950 00000 n TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Your customer's journey, guided by technology. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition.
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