My YouView box no longer starts up. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. I think that hardware failure is a possibility. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Hi, thanks for your reply. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. - edited There are various different levels of reset modes 2 (factory reset keeping recordings) . If you're not and you don't, it's time to go shopping. 04-04-2020 I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. My box has a repeat problem. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. I'll let @JohnC2 as he isn't in the office today. Select Update Software. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. 8h37. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. My BT TV box has stopped working or keeps freezing | BT Help Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. You may be able to get it working again by going into Maintenance Mode and performing a reset. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. All rights reserved. Hi, im hoping someone can help me please. Are you familar with perforing maintenence mode resets on Youview boxes? More info. We haven't changed anything. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? Glad our loyalty colleagues were able to help. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Until I saw this thread, I was blaming that for this symptom. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. The factory reset keeping recordings worked! . The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. The guide works fine, as do the catch up players. 17h07. Do you have a current BT TV subscription? Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. 06-05-2019 As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). By continuing to browse, you are agreeing to our use of cookies. Give it a couple minutes to get itself ready and then it should load as usual. 17h00. IThanks for that, I'm surprised it lasted less than a year. Your account is set up as TV store only and a TV account should be set up as multicast. I can't tell you what the model or software . You can restore your box back to its factory settings, letting you start again from a clean slate. If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. I have had a retail Youview box almost two years now and have had very little problems with it. on To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. I've tried all the options on Matainence Mode and get an error all the time. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! 21h23, on 15-12-2020 youview box trouble Digital Spy 12:54 PM, on Having BT Youview Box Problems? Here's How to Fix It! - Aerialforce Release the down button and press the power button to say yes. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) I'm really glad to hear you've received the new box and all appears to be well. Youview box used to work, no problem with other gadgets. Mine has just started doing the same thing. Using Maintenance Mode - YouView Support If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. 9h42. Latest box versions - YouView Support 02:48 PM, on More info. on We have a tv contract with bt. I am now trying a full factory reset. 17h06. I would still be inclined to get it replaced under warranty. 01-05-2019 Select Software Information. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? Worked fine until last night. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 04-04-2020 I then get stuck at the Loading page and nothing else happens no matter how long I leave it. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. 14-12-2020 This is the first problem that's a bit of a killer :-(. Already know your box model? In the latter two cases, a message on-screen literally says sorry, selected option failed. on I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? Very happy. By continuing to browse, you are agreeing to our use of cookies. Youll be greeted with a friendly Hello telling you that your box has restarted. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. on At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. I've sent you a Private message explaining how you can contact the forum moderation team. However, this time, that remedy does not seem to work. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. mode 4 (interenet reset keeping recordings) are the ones to consider. I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. YouView+ UHD box stuck loading and needs full factory reset. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. This first happened about a week ago. Ive done a factory reset to no avail, any ideas? We need to access Maintenance Mode from the start up screen. 04-04-2020 Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. You view box stuck on loading page. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. on Factory reset, delete recordings. Stuck on loading - BT Community 14-12-2020 Ive made quite a few recordings, although none in 4K yet, all with no problems. For help with your TalkTalk TV box, channels and apps. 9h11. 04-04-2020 Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 10h40. Within three seconds press and hold the power button on the front of the box and hold both buttons. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). Yes I received my new box and it all seems to be working fine. Sign in or register to get started. You view box stuck on loading page - BT Community DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. 17h17. 02:18 PM. Read our cookie policy. David Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Have you upgraded recently ? The YV persistently tells me it can't connect to the internet. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Hi, no I don't have a subscription. Hi John. Youview Box stuck on please wait Digital Spy The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. Go to the main menu by pressing the blue Home (or YouView) button on your remote. This site uses cookies. I believe there is a maintenance mode which you can get into, which may give you more recovery options. YouView+ UHD box stuck loading and needs full factory reset. - BT Press and hold the reset button on the right-hand side of the box. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport.
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