and overall a had a great experience, sales guy was friendly and helpful. $4,896.00. It was kind of creepy. Apparently it is THE ONLY CB2 STORE in Illinois! There are at least 5-6 other reviews with the same exact issue. Consider Crate & Barrel furniture proof that modern furniture neednt be stark. JC took care of us and he was extremely helpful, took his time with us, and we left very happy. Giorgi, Nicholas So we decided to get the dressers and bed stands and change the handles out. After looking and trying all the couches in the store, me and my boyfriend decided on one. I'm returning the stuff I got because the tow company can get my money but I won't let the store also reap from this scam. Currently I've had no one reach out to me from the store to inform me that it will take another 2 months before I can have the table. I like the vibe is not to mob you as soon as you get in the store. No good! It's in stock, no need to order it!!!! I've been to the regular Crate & Barrel, but finally had the opportunity to swing by CB2. The customer service person, Chastity, kept trying to tell me they were produced in Portland. I would normally give this store 4 stars, as the price for some of their items is a bit much. It's August 30 so I called back hoping/PRAYING they had an update and some good news.nothing! I'm really happy with my CB2 experience! Calls me back later saying they made a mistake and the order description was misconfigured. I also wish there was a way for my online CB2 account to sync up with my store account or Crate and Barrel app. One particular male gentleman, also on his mobile, actually scribbled 'CLOSED' on a piece of paper and held it up for me to read instead of coming near the door or even answering the door at all. Finally I get out of the store, only to find as I looked at my receipt that I had been misquoted a price on a hanging frame, and I was missing 2 of my items. We were not in a hurry. We found 3 out of 4 legs were loosen, and even missing a screw. They sell great, design forward furniture and household items at more affordable prices. Forever and eight days. Turns out the delivery team forgot to bring and install the piece that holds it all together. Item was out of stock (popular!) I'd say this is one of my favorite affordable furniture shops in the area. With prices ranging from below $100 and up to just under $2000 for a bed frame, their range is somewhat larger than other furniture brands. It's going on 4 MONTHS!!! The second delivery came within my window. I stopped by Cb2 today to pick up a pouf for my apt. YOUR GUIDE TO USED CRATE & BARREL FURNITURE & DCOR. I ususally order from the catalog-but saw this before boarding the CTA at North/Clybourn Station. I stopped in here to buy another place setting salad bowl. (When I came back to work on Monday, I had no missed calls - so whether or not they actually came is under a question). Found out it was pushed back to mid July bc I called to check on delivery status. Despite the sleek and modern furniture, it's really not worth the amount of time and trouble this company put me through over the past month. Customers of CB2 love the styles of lighting offered, but some point out issues with construction and perceived quality. This is a great store for furniture and home goods and what better to have it with Crate and Barrel quality. He also says, "we corrected that and it won't cost you any additional charge" - just to be clear the missing part has to do with the bookcase and we've ordered two of the same ones; each bookcase comes in two parts and I guess one of those parts was missing in the order - not sure why I'm even supposed to buy another part?! When it comes to textiles, Crate & Barrel is known for its reserved geometric prints and every-color-of-the-rainbow solids. They have parking in the rear underground parking lot off a side street. With chic designs and a bit more moderate prices, CB2 is distinguishing itself as a younger and more updated sibling of Crate & Barrel.Customers appreciate the fresh styling that CB2 has to offer and can find design inspiration in their catalog. Crate & Barrel slipped this modern gem past me until I received a recommendation from a friend. He sets up delivery for Friday 9/11 and says they will call to confirm on Wednesday 9/9. While we were waiting, the employee also showed us "upcoming" items on her iPad that would match the things we were getting. parking, and the door for pick ups is right there, mere feet away from where you park. Initially I dismissed CB2 as Crate & Barrel's version of IKEA. I wont be purchasing here anymore after I use this gift card. Chairish uses cookies to enhance your experience, allowing features like. The wood all matches but the dressers and bed stands had horrible handles. so they told us they have hardware that is interchangeable with all of their products. it took about 2hrs to assemble not so bad. I love this store. favorite. You must go through the return shipping process with UPS. I waited a few minutes, before i realized she was not coming back, so i went and sought help at the register. I'll start out with a positive note. I wanted to buy bathroom hardware, but they couldn't display it or bring out many pieces at a time from the back. You didn't make any offers to resolve the problem with the very expensive mirror so I'm not convinced that anything will change with customer service @ Berkeley's CB2. services, you're letting us know that you've read and agree to the changes. Way to misinform your customers. Either way, I love this place. I 100% regret doing my wedding registry with this company. We'll go through a few of their most popular searches below. I had to ask someone to please check me out, and I happen to get a new employee (I think by her lack of knowledge of what she was doing). . The quality is on par with Ikea, maybe worse in my experience, not worth the price point nor the time and energy to make it right. I don't know why people are hating on this place so muchunless the customer service used to be really bad and then they upped their game. You'll find older offerings from well-known brands, including DWR, West Elm, and CB2, as well as lovingly restored vintage finds from top designers. Us too. They reschedule the delivery for the following Thursday and I am only to find out today that I have been "unbooked." My boyfriend wrote a yelp review and was told to contact customer service (annoying as well know). Inventory changes every day, so it's always fun to browse. Here at Chairish, we help consignors and designers offload their used Cb2 furniture to support a sustainably chic planet. Service was really helpful too. Almost one month later I got a call today about delivery and oh they did not have part of my sofa and did not expect it to be available until end of March. Other than that, good CB2 designs. 15% back and a voided warranty? CB2 is a furniture and decor provider that aims to supply high-quality products for modern homes. I know that now Karen. That type of customer service made me rethink why I had gone in there in the first place if this is how you would treat a paying customer?? Thank you Tony! Overall, customers seem to be very happy with the pretty design options available to them, but there has also been some feedback about the perceived quality for certain rugs when compared to their price, and some rugs not being pet-proof. cb2 is a joke! Yes Cb2 is very cute but not worth the headache. I've called and complained multiple times to the store and they assured me the manager would call back. Really love how update they are with the designs. Of course, I tend to shop there during a weekday when I have off and I'm in the neighborhood. When I casually mentioned that I had bought something at Crate and Barrel she linked me up with Crate and Barrel to combine deliveries and save on charges. The staff was great specially Ana, who made sure all of my delivery concerns were taken care of before I even left the store. I feel welcome and not like an outsider if I don't make a purchase. These come in a wide range of sizes and mostly neutral color options. If I wanted that answer I wouldn't have asked someones opinion. It was absolutely dreadful. Today, Crate & Barrel ranks among Pottery Barn and Restoration Hardware as Americas most beloved interior design brands. It's smaller than I thought it'd be. 548 Market Street Its cool and unusual household goods drew us in all the way from the suburbs to spend some time and money on the nifty things that make my life better. It is now August 8th, after lots of time on the phone with CB2's customer service over the last few weeks I have finally had enough. All of the employees have always been very helpful as well. As a bonus, you can fill these planters and vases with foliage, which will add even more texture to a room. Chairish uses cookies to enhance your experience, allowing features like. The poor quality of CB2's products is not worth the heartache. No. Decorating guides, designer tips, home tours, and more! I called this store to see if they had the items in stock to ship and a wonderful girl named Sammy helped me located everything they did have or had to get from another store. Ships free. Furniture Starting at $199 Shop All (157) Shinola Runwell Wood Frame Sofa Clearance $1,999.97 reg. CB2 offers a variety of sectionals and sofas that fit in with their modern aesthetic. Beldock, Kristen Still waiting for the store manager to call me back. Thank you! I prefer crate & barrel style than their younger division CB2. All of their furniture is well made. THE MATERIAL IN THIER SOFA STAINS FROM WATER. To my dismay, I heard the clanking of broken glass upon taking the boxes out. UPDATE: the furniture was delivered but one item came damaged. My orders were all for furnishing a new temporary apartment (aka I dropped some real cash there) and all the Cb2 furniture I ordered was awesome, comfortable and cute. New Terrain 5-Piece L-Shaped Bronze Brown Velvet Sectional Sofa with Right Arm. (cheap) I can't imagine anyone wanting any of the orange stuff here except the Florida orange growers. tldr; Unclear stocking delays bathroom renovation - I needed a mirror for my bathroom renovation and was excited to see that the one I wanted was listed as in stock at this location. I was picking up an order (a UVA stalk, which is very fragile. Received my furniture today. Me out loud: can you please check if you have it in stock? They even offer some furniture for college students. They ended up being fairly inexpensive on sale for the price, super chic, modern and comfy. It is a shame, because the products are good (apparently) and the service at the store was not bad at first. Just throw the whole store away! Don't expect to ever actually receive the furniture you order. Looked around and finally decided just to purchase my 1 bowl. We waited for over 30mins in store, literally walking around trying to find someone to help us purchase an item. Holden 2-Piece L-Shaped Grey Tufted Sectional with Right Chaise. "Why not? I was very happy to find the furniture for my living room for my new apartment. The staff there is very nice when you order something. I love this store and every time I walk in I feel like I want to buy everything. She did not offer apology or acknowledgement of the situation. Discover CB2 furniture, used and new, up to 70% off. Mother's Day is May 14. Love the style and quality for the price. He raises his voice at me saying I'm supposed to do that and that if I don't like what he has to say he can take the stuff away and not deliver it to me at all. Mostly white, black or silver colors of all things throughout the store. The manager, Tony, came out and opened the box for us. Lots of great stuff (that you won't find anywhere else) and very helpful staff. Their options are contemporary and stylish. And also could occasionally buy accessories as gifts for friends I have bought from CB2's catalog quite a bit, And was very excited when the store opened. I bought a really cute nightstand from here a few months ago as I was looking for something cute and reasonable priced and not from IKEA. I'm only giving 2 stars because I life the stuff they carry and would have loved to become a long time customer. One continued to stack a display and organize as if I was not looking for assistance. I asked how is that possible to just find out. 80% of the package was NG. Before visiting there Georgetown store, I researched things I wanted online first. Beautiful showroom with everything you need to fully stock your home . They do have parking and it's on a convenient location. You can return the Artemis Rectangle Dining Table, but there would be a 25% usage fee. If you continue to use these CB2 dining chairs range from $90 to $900 and match their dining table options in uniqueness of design. When it comes to what CB2's shoppers are excited about, there are some items that come up again and again. We went in to pick up things we ordered online including a Stilt High Dining Table. Crate & Barrel. There is a serious lack of customer service. My husband and I went in to buy a console table. If I had known I either would not have made the purchase or I would have just ordered online. It seems that, despite what they tell me on the phone, this is an extremely common way they do business with their popular products. This means the item may not be returned nor exchanged and it is ineligible for any future part replacements or repairs. So not only I have been through two failed deliveries, but I now have to take off work to wait for a delivery for which I won't hold my breath. No surprise! Meanwhile I have family coming into town for Labor Day and I need my items. She then changed her story and said that CB2 stopped doing that and the hour free parking was no longer honored. If it all synced into my online CB2 account/app, it would be a lot easier, and easy to see what I have bought so far. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The only thing keeping this from being rated a 5 star business on Yelp is the ridiculously bad system they have going with products on back order. Thus 2 stars. The regular Crate & Barrel store down the street is the same way. I could not believe it took more than 12 weeks to make a couch so cheap. This is our local store in visited often. Another thing about the berkeley store has odd sales such as this week they have 15% off if you bring in five cans for a canned food drive which is a great cause. $5,795.00. 9/19/15 I never called CB2 back, per the response to my review. I repurchased the same items online with the reward certificate code and it worked fineI plan on returning the originally purchased items to the store. cleans easily and adds storage space cool. I will not return to the store and have been hesitant to even order online due to the poor customer service. 2nd Cb2: Can I get your address so we can ship it to you in case we don't have it? Everything we've purchased from CB2 is great quality and stylish! I like the products but there is no reason to have a brick and mortar store if you aren't going to get any additional service whatsoever. After traipsing through Europe on their honeymoon, Gordon and Carole Segal returned to their Chicago home with suitcases full of simple, well-crafted homewares. What I love about this store is that it focuses on minimalistic furniture with big pops of colors. Crate & Barrel mirrors come in virtually every shape, from circle to square to starburst. Thanks CB2! We could not find any of the bolts. After contacting the store for the missing screw, the only thing they did was asking us to bring one of the screw to the store and to see if any they have in store are similar(I'm likeare you serious? Please open another location in San Ramon!!! If you see items in the store you like, check and make sure it's a stocked item BEFORE you make a purchase. I loved it! They are the best around the sales times I've noticed, if you want to try and save a little. They should have known this before today. The store had some pretty unique items, such as heavy metal tape dispensers, some interesting-looking plates, and a metal peacock-shaped rest (which is what I ultimately wound up buying for about $25 after-tax). cart reminders) from Chairish at the cell number used when signing up. She was phenomenal but I felt like everyone else at the time were busy and distracted (again a busy Saturday night). Everything I've purchased, I've waited for lengthy periods of time for them to arrive. Initially, I was going to purchase the black drum coffee table. I called the store and the lady who picked up remembered me because she was the one bagging my items, I asked her to please see if she could mail my items to me because I would not be able to come back anytime soon seeing as I live in downtown. And then scheduled a delivery for new merchandise without giving us a time or a date. People are friendly and willing to help. Convenient location Low inventory of items on sale Indifferent staff. The CB2 product quality has been great and I love the design of all of the items I have purchased. Starting at your typical West Elm at Mid-Low, or Crate and Barrel maybe towards Mid-High. Called customer service and they said their records showed I'd taken delivery! Also, online it says multiple items have been fulfilled but guess what.. we haven't received them. I feel that my furniture feels "real" unlike Ikea or Living Spaces, and has durability to last a long time. Tre and Hye were both amazing. I went to sought out help and the lady finally comes over to help, then someone else asks her a question about a set (which was probably a large purchase) so she leaves me standing there. No follow through once they have your money. I guess they have that tied up in a neat little bow don't they? We bought 3 furnitures from store, and turned out 3 of them had different defects. Shop with us to discover Cb2 furniture from past seasons collections, including sofas, tables, lighting.
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