All I want is internet and home phone - there's a box in front of my house. We'll be there to help. Do you have an existing serviceability request number and is your new construction home finished being built? Vast and varied growth opportunities with the tools and support you need. 0000009955 00000 n WHAT WILL HAPPEN TO MY BUSINESS SERVICES? Chat with Xfinity Get 24/7 help with any questions you have. However I havent received the call from the construction team yet. Read Now, Vice President, Procurement, Comcast NBCUniversal. 0000004940 00000 n Carroll County Department of Public Works Road and Utilities Construction Project Schedule for the Week of January 10, 2022; . 198 41 I've also been told that a ticket should not be closed without 1) a walk-out team inspecting the site and 2) Comcast providing a cost sharing price for installation. Comcast. We need to have our own D-marc from Comcast. .it's Comcast, don't expect anything to be . . For more information, please see our One person even told us to drove to a service center to get help so we drove 45 minutes just to be told they had no idea why we came there that they couldnt do anything. I told them get me connected then we'll wory about pricing at this point. We can help with both the service issues and the exposed cable. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Could someone reach out to me as well? Since Comcast is the last "user" of the utility pole, and the service has been abandoned, how and where does one contact someone at Comcast to remove the utility pole? I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. 198 0 obj <> endobj My cable has to be run in the air. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Below, youll find options for residential and commercial spaces. Here's 45 direct-to-department phone numbers for Comcast, because sometimes reaching the right person at Comcast is so maddening you want to start swinging a hammer in the local branch. Nurturing Diverse Subcontractors Pittsburgh, PA 15236. Ive never seen a company treat PAYING CUSTOMERS like this. Not available in all areas. 0000013245 00000 n You can also make a payment or pick up and exchange equipment Photos Hours Mon: 10:30am - 5pm Tue: 10:30am - 5pm Wed: 10:30am - 5pm Thu: 10:30am - 5pm Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. Instead of having overhead cables across our backyard, we are burying all of the lines. Each time the tech arrives to find no work has been done. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". The area is built up with tons of other buildings in the area so I don't understand how you can't get someone out here? We have a new possible project in NM and have had NO luck with the business/customer support numbers. I am looking for this information also. startxref @user_285696 Hey there! I would like to see what we can do for you. Here's the detailed steps to direct message us: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. A community that reflects your values and inspires others to make a positive impact. . I have a mans number in construction that said he would take care of it. Each time the tech arrives to find no work has been done. How do you not have internal numbers to contact another internal department? 0000000016 00000 n They ran a cable above ground for 400 ft. My service is terrible. 125.7 mi Comcast Service Center. I would like to see what we can do for you. Comcast, 25625 Telegraph Rd, Southfield, MI does not need a license for in this area. Worst part is Comcast is the only thing available where we are. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I've been trying to get Comcast to come out to my home which is new construction for almost one month now. 2304870. You can visit the, We recommend restarting your gateway once service has been restored. 0000001622 00000 n Contacting Comcast Construction Division We need to get an estimate for an apartment building from Comcast. BACKFLOW TESTER LIST - 3/2/2023 San Francisco Department of Public Health . 0000003309 00000 n I've contacted Comcast 3 weeks ago to get this started with ZERO help. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. To Whom It May Concern, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. Instead, type "Comcast Business" there, - As you are typing a drop-down list appears. Is there any way to contact construction division directly because I am tired of being told misinformation by customer service. @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. 0000002370 00000 n , My sales rep. said our case is transferred to the construction team and the construction team will contact me to schedule the appointment. When you start a thread we ask you post as much detail as possible along with the troubleshooting steps you have tried. My husband runs a small business and we're really losing out. I've talked to people in the actual construction department maybe 5 times. The cable runs across my neighbors property. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now. Connectivity and managing Your Comcast Business network. Worst part is Comcast is the only thing available where we are. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been trying to get service for over a month now. I want to look further into this and get you some answers, we thank you for your interest in our services! Hicatlusainc. Did you make sure to scroll all the way up? The last time we checked, a license was not required for in Southfield. Sorry about that. PHILADELPHIA, April 27, 2023--(BUSINESS WIRE)--Comcast Corporation (NASDAQ: CMCSA) today reported results for the quarter ended March 31, 2023. Click the "New message" (pencil and paper) icon, The "To:" line prompts you to "Type the name of a person". 238 0 obj <>stream We handle installation and activation, plus provide on-going support. Can you send us a direct message? 0000003762 00000 n We'll be there to help. I have had this identical scenario happen 4 times now. I've been told on a couple of occasions that they were "escalating" my ticket and still nothing. The "chat" button in the top right leads me to nowhere, there's nothing to search for and says there are zero communications. If nothing else I need to know how to get out of my contract. @user_1eb5a5 Hmm. Cookie Notice These partnerships have proven to be key to the success of our Supplier Diversity program. 0000003912 00000 n Vice President, Procurement, Comcast NBCUniversal Our Commitment We're committed to partnering with diverse vendors (Tier I) and subcontractors (Tier II), which includes women-owned business enterprises (WBE) and minority-owned business enterprises (MBE), as well as veteran-, LGBTQ-, and disability-owned businesses. We actively create and expand opportunities for diverse-owned businesses in our supply chain. Their BuildZoom score of 91 ranks in the top 37% of 167,179 Michigan licensed contractors. There is a small backhoe next to the gate at Glenbrook its been sitting there for two months one of the guards thinks it belongs to Comcast. It's available on all devices and facilitates auto-texting to clients, supporting sustained customer . I am sorry you are having issues getting your lines taken care of and I would love to assist you. Whether your project is big or small, our powerful, robust network gives property owners, developers, and building managers the reliable connectivity their clients and tenants need. Since you have already sent a PM, I will continue to assist you through there. Its so ridiculous. Comcast: someone below provded me with this number.. 1-800-XFINITY Edit: ok this is the only number to get through it appears. I don't know what else to do. If you can start by clicking on the chat icon in the upper right-hand corner of this page and searching for Xfinity Support, you can initiate a PM with us that way. Innovative solutions helping communities connect Whether your projects include multi-dwelling units, single-family homes, student housing, or more, Xfinity Communities helps your business develop the perfect network solution. So far, I've been able to track down the number for the AT&T engineering department. Got an expedited ticket. To do so, click on the chat icon located at the top right of this forums page. Your services will be interrupted during these updates. <]/Prev 295588/XRefStm 1442>> I have been trying to get service for over a month now. . I got past the computer by saying i wanted new service, they connected me with sales, who kicked me to the tech department, on hold now supposedly being connected with engineering. The two Comcast construction specialists I've spoken to they explained that there is a Comcast service point 100 yards down my driveway. We have had multiple techs come out and they say that they write a ticket for the construction department but then we never hear anything. You'll work with a family-like team that supports you and has your back. However I haven't received the cal We'll be there to help. I need service to a new construction for my kids schooling and I have had a time trying to contact comcast for the same runaround. Please send me a direct message with your first and last name, along with yourcompleteservice address toXfinity Support. Entertainment provided by our TV boxes and Internet-connected streaming devices will be unavailable. Edit2: kicked back to sales, god damn it. I called Comcast Business and was told the ticket was still open and I should expect someone yet that evening. You think they'd send someone out to get service in the area to get more customers but keep telling me that it'll take weeks to get someone out there. 3709001 cadiver@comcast.net Roy Coto. To do so, click on the chat icon located at the top right of this forums page. We will take a look at the situation with your new place to see what the hold-up is. Grasshopper is a cloud-based, virtual phone system for small businesses. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. Construction Specialist. I appreciate you taking the time to reach out to us here on the forums. 123.5 mi Comcast Service Center. Download construction standards to get started. My cable has to be run in the air. Told tech support i'm tearing their shit down and they need to connect me with engineering. 0000002852 00000 n This way were able to help your business do more and connect more. 0000010977 00000 n He has quit taking my calls. We had our electrician install conduits between the poles. I have a mans number in construction that said he would take care of it. Hi, gangelo88. Please allow us the opportunity to help and we will see what we can do. Edit 2: Ill track my progress here and post any useful info I uncover: At&t: called a few numbers, got kicked to sales -> tech support -> advanced tech support (turned out it was just the repairs department) explained my predicament and that I'd been getting transferred all morning. 0000006653 00000 n Please include your first and last name, along with your new address, and we will continue helping from there. Things like this can take some time, as every area is unique. In most cases, these lines are installed when your home's being built. 138.8 mi Popular Brands in Reading. That seemed to be really effective. Our highly experienced team will help you select the best services for your property. If anyone knows how to get in contact with Comcast or WOW! We understand the process can be confusing, but we're here to help. You would not have service until the line is buried and then an install tech comes back. Nice lady gave me the number for this department 1-800-515-7272 where they immediately created a request ticket for the construction dept to contact me within 48 hours. I have had this identical scenario happen 4 times now. . Got frustrated with the robot on the other end and started mashing zero. Connection Pro. I've gone in store, emailed, and called to try to get someone to set up internet with zero help. 0000202688 00000 n @user_1eb5a5 We are unable to reach out directly to you, but feel free to send us a message by clicking on the chat icon in the top right-hand corner. I responded to your private message, Please send a response there. We are continuously expanding opportunities for new businesses to partner with us, and this is an important part of having our commitment to Diversity & Inclusion (D&I) extend beyond our business to benefit others. Each time I am not called by comcast so I call customer service a week later and the representative tells me oh good news, the tap has been installed and we can schedule a new technician to connect service. Ask Xfinity 24/7 support Find helpful guides, common solutions, and more. Let's get started by having you send us a direct message so we can help. 0000004309 00000 n I don't know what else to do. 0000002534 00000 n .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, Our new office location is We need to have our own D-Marc in our building since our neighbor is not willing to share the D-Marc with us. @ComcastMichael can you please reach out to me as well. Hey there, @user_a0f167. Since you have already sent a PM, I will continue to assist you through there. Our home has multiple residents (I rent it out) who would be getting their own individual lines of service to their portions of the house if Comcast brings service. please let me know if it is yours if not I will keep searching to see if I could find the owner at several thousand dollars worth of equipment just sitting there. Hi @user_6e9584, thank you for reaching out over our Comcast Business Forums. We know this can be frustrating, and ask you provide us with your, If your residence in the same area as your business location, your Xfinity services may also be affected. I would really appreciate any input. Sales kicked me back to tech support. 0000008766 00000 n The best communities have most conversations happening in the public boards. If anyone with xfinity is reading this please help! I want the service but something has to be done. I've got a project up in Michigan that requires a few utility poles that need to be relocated. I had the first tech visit in December who said he would submit a ticket to the construction division to have them install the tap at my new construction house and they would contact me in 7-10 days to reschedule installation. I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division., The project is in Gresham, Oregon and there is service in the area., We can provide blueprints but we need to find out the estimated wiring cost for our budget., Groundbreaking begins in March and the wiring needs to be addressed when we pour the concrete since once it is in, we cannot drill through it without an X-Ray., Thank You very much for any assistance., I did send a private message to a forum member and then discovered how to post a question in this area.. All they can do is reschedule. If anyone with xfinity is reading this please help! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Comcast Corporation Comcast Center 1701 JFK Boulevard Philadelphia, PA 19103. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. 0000001442 00000 n He has quit taking my calls. hb```l^@(a4(,s3mY Were updating our network to support more powerful, even faster speeds so your business can do more, connect more, and get more done. All devices on your network will be offline Xfinity WiFi hotspots may also be unavailable. 0000202381 00000 n I need to contact AT&T, WOW and Comcast to facilitate the relocation. Yeah sounds like similar situation. Hi kjyoung and welcome to the forums! I did reach out to Comcast Business on Tuesday but in retrospect, I should have called the construction division. New Kensington, PA 15068. How do you get service?!. Hey @user_42efc9! During this time, all Internet-connected devices and services will be down, so you may need to plan for alternate accommodations. I have had this identical scenario happen 4 times now. 0000004257 00000 n Here are detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support"in the to line and select "Xfinity Support"from the drop-down list, Type your message in the text area near the bottom of the window. We can help with both the service issues and the exposed cable. 0000004087 00000 n It's an absolute joke how terrible Comast service is. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I've had the same issue for nearly a month now. I told them get me connected then we'll wory about pricing at this point. It's an absolute joke how terrible Comast service is. Either they emailed me first or I had to go through multiple people searching by job title in the global address book in Outlook. We'll be there to help. Why do I have to start a new chat, why can't you help me? 0000005177 00000 n Its so ridiculous. Instead of having overhead cables across our backyard, we are burying all of the lines. How do you not have internal numbers to contact another internal department? Please create your own post and we will be happy to help. @user_285696 Hey there! Called 1-866-496-9669 which is the only number I could find. I do not know what to do. Ive never seen a company treat PAYING CUSTOMERS like this. @Ianannak Thats more than we have had, its been almost 2 months now and no one has even called us back or anything. Comcast has cut service to the house as it has been torn down to be rebuilt in the next few weeks. 0000003459 00000 n Reliably fast Internet on our Gig-speed network, Ongoing support for property staff and residents, Fast Internet with the bandwidth to handle all their devices, WiFi available with all Business Internet tiers, Additional solutions for cybersecurity, TV, Phone, and more, Optimal enterprise cloud infrastructure solutions. If available, they will appear as. 0000001138 00000 n 138.6 mi Comcast Service Center. Update: 1-26-21 so had another appointment today after customer service said I'd get tap installed and in home install today. Pittsburgh, PA 15235. Got connected with a nice young lady who had no idea what I was talking about when I asked to be connected to engineering or construction. Heres how you can prepare: To receive real-time service alerts throughout this process, Primary Managers can register their mobile number in My Account. All I want is internet and home phone - there's a box in front of my house. I want to look further into this and get you some answers, we thank you for your interest in our services! You can visit the, If you have questions, were here for you 24/7 at. I am so sorry to hear that you are still waiting for confirmation of serviceability. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I was also told the monthly rates increased so the contracted rate I had signed up for back in December is no longer available. If nothing else I need to know how to get out of my contract. .it isn't easy to contact them even when part of your job directly deals with them. Moving forward, if you are having troubles and need support, please create a new post detailing your issue so that the community and our support representatives can assist. I've done that way of contacting you and it's gone nowhere.
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